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Ticket Management
Assign, track and resolve tickets across your team.
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SMEs
Free helpdesk for small business
Raiseaticket gives a small business a 100% free cloud helpdesk - ticketing, email, SLAs and a knowledge base - so you can run fast, organised support without the cost or complexity of enterprise tools.
- Easy setup
- Affordable
- Cloud based
- 5 agents included
Why Raiseaticket
Why SMEs choose Raiseaticket
Easy to deploy
Sign up and launch your support portal in minutes - no installation, no IT project.
Free to start
100% free with 5 agents and 500 tickets a month - add agent packs from your workspace only when you grow.
Email ticketing
Turn customer emails into organised, trackable tickets automatically.
SLA tracking
Set response and resolution targets so nothing slips through the cracks.
Knowledge base
Help customers self-serve and cut repeat questions with a searchable library.
Automation Premium
Automate routing, notifications and statuses - a premium add-on for when your team grows.
Challenges we solve
From inbox chaos to organised support
Lost customer emails
Requests buried in shared inboxes - every email becomes a tracked ticket.
Manual ticket tracking
No more spreadsheets - statuses, owners and history in one place.
Missed SLAs
Response/resolution timers and alerts keep your team on target.
Team collaboration
Notes, assignments and shared queues so agents work together, not in silos.
What you get
Helpdesk software for small business
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Email Ticketing
Convert customer emails into tickets automatically.
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SLA Management
Define and monitor response & resolution targets.
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Reports & Analytics
Dashboards and reports for data-driven decisions.
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Knowledge Base
A searchable self-service library for customers.
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Automation Premium
Automate routing, SLAs and notifications - available as a premium add-on.
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Security
Multi-layered, GDPR-aligned data protection.
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Getting started
How it works
1
Create workspace
Sign up free and set up your helpdesk portal in minutes.
2
Invite team
Add agents and organise them into teams and groups.
3
Manage tickets
Capture, route and resolve requests from email and web.
4
Grow your business
Use insights and automation to scale great support.
Questions
What small teams usually ask
Is it genuinely free for a small business?
Yes. The free plan covers 5 agents and 500 tickets a month with the complete core helpdesk, forever, with no credit card. It is not a 30-day trial that switches off, and there is no plan you are expected to upgrade to. See pricing for the detail.
We are an early-stage startup. Is this page for us?
Same product and same free plan, different emphasis. If you are still building support around a founder inbox and do not know your ticket volume yet, the free helpdesk for startups page covers that ground instead.
How is this better than a shared inbox?
A shared mailbox has no owner, no status and no history you can report on. Two people answer the same email, or nobody does. A helpdesk gives every request a reference, an owner and a deadline, and tells you afterwards how long things actually took.
Do we need someone technical to set it up?
No. Create a workspace, invite your team and connect your support address. If you would rather not do it yourself, our services team can handle setup and migration for you.
Can we keep our own support email address?
Yes. Connect Microsoft 365 or Google Workspace and customers carry on writing to the address they already use. Nothing changes at their end.
What happens if we outgrow 5 agents?
You add an agent pack from your workspace whenever you need to, and it raises both the agent limit and the monthly ticket allowance. Nothing stops working while you decide.
Can customers see their own tickets?
Yes. The self-service portal lets customers raise a ticket, follow its progress and read your knowledge base without emailing to ask for an update.
Is there anything to install?
No. It is a cloud helpdesk, so there is no server to run, nothing to patch and no maintenance window to plan around.
Do we get SLAs and reporting on the free plan?
Yes, and this is usually where free plans stop. You get SLA policies with response and resolution targets, plus reports on volumes, response times and how the team is performing.
Start free
Ready to streamline your customer support?
Start free in minutes - no credit card, no installation. Perfect for SMEs and growing teams.
Free foreverNo credit cardNot a 6-month trial