Raiseaticket gives SMEs a 100% free cloud helpdesk - ticketing, email, SLAs and a knowledge base - so you can run fast, organised support without the cost or complexity of enterprise tools.
Sign up and launch your support portal in minutes - no installation, no IT project.
100% free with 5 agents and 500 tickets a month - add agent packs from your workspace only when you grow.
Turn customer emails into organised, trackable tickets automatically.
Set response and resolution targets so nothing slips through the cracks.
Help customers self-serve and cut repeat questions with a searchable library.
Automate routing, notifications and statuses - a premium add-on for when your team grows.
Requests buried in shared inboxes - every email becomes a tracked ticket.
No more spreadsheets - statuses, owners and history in one place.
Response/resolution timers and alerts keep your team on target.
Notes, assignments and shared queues so agents work together, not in silos.
Automate routing, SLAs and notifications - available as a premium add-on.
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Sign up free and set up your helpdesk portal in minutes.
Add agents and organise them into teams and groups.
Capture, route and resolve requests from email and web.
Use insights and automation to scale great support.
Yes. The free plan covers 5 agents and 500 tickets a month with the full feature set, forever, with no credit card. It is not a 30-day trial that switches off, and there is no plan you are expected to upgrade to. See pricing for the detail.
A shared mailbox has no owner, no status and no history you can report on. Two people answer the same email, or nobody does. A helpdesk gives every request a reference, an owner and a deadline, and tells you afterwards how long things actually took.
No. Create a workspace, invite your team and connect your support address. If you would rather not do it yourself, our services team can handle setup and migration for you.
Yes. Connect Microsoft 365 or Google Workspace and customers carry on writing to the address they already use. Nothing changes at their end.
You add an agent pack from your workspace whenever you need to, and it raises both the agent limit and the monthly ticket allowance. Nothing stops working while you decide.
Yes. The self-service portal lets customers raise a ticket, follow its progress and read your knowledge base without emailing to ask for an update.
No. It is a cloud helpdesk, so there is no server to run, nothing to patch and no maintenance window to plan around.
Yes, and this is usually where free plans stop. You get SLA policies with response and resolution targets, plus reports on volumes, response times and how the team is performing.
Start free in minutes - no credit card, no installation. Perfect for SMEs and growing teams.
Free foreverNo credit cardNot a 6-month trial