Free Helpdesk Dashboard

Overview

The dashboard is the home page which will appear when you log into your Raiseaticket helpdesk portal. It is a collection of widgets that give you an overview of the reports and metrics you care about most. It shows you a quick summary of the ticket statistics, which is constantly updated every hour. Dashboard offer quick insights in order to help you make smart decisions and it's the secret of knowing what to track and enhance the customer service.

Raiseaticket has the ability to have dashboards and reports at the click of a button, which enables a major impact on the decision-making process. Raiseaticket reports help to structure your service offerings in order to focus and address on the frequent customer requests.

Dashboards let you monitor many metrics at once, so you can quickly check the health of your accounts or see correlations between different reports. Dashboards are easy to share with others. The free helpdesk dashboard and reports help to infer customer-centric value-driven decisions and transform to digital customer experience.

The dashboard serves as the central hub upon logging into your Raiseaticket helpdesk portal. Comprising an assortment of widgets, this page furnishes a comprehensive overview of the reports and metrics that hold paramount importance to you. It promptly presents a succinct summary of ticket statistics, undergoing continuous updates on an hourly basis. The dashboard furnishes swift insights that aid in making astute decisions. It harbors the concealed insights necessary for identifying focal points for tracking and refining customer service.

Raiseaticket boasts an effortless mechanism for generating dashboards and reports with a simple click, yielding a substantial impact on the decision-making process. These reports, integral to Raiseaticket, facilitate the organization of your service provisions, honing your focus on and resolution of recurrent customer inquiries.

Dashboards afford you the ability to monitor numerous metrics simultaneously, enabling swift assessments of account health and the identification of interrelations across distinct reports. Moreover, dashboards are designed for seamless sharing with others. The complimentary helpdesk dashboard and reports serve as a foundation for discerning customer-oriented decisions grounded in value, thereby orchestrating a shift towards a digitally enriched customer experience.

Dashboard widgets

Dashboard widgets help you to easily engage with the interface in an infographic view for easy understanding of your ticket activities and enable you to monitor the performance of your helpdesk portal.

A quick glance for viewing the overall count of tickets and their progress with the insightful at the top of the dashboard page, which enables you to ease ticket management.

User Responses and Agent Responses

Graphically view the number of responses made by users and agents in the tickets, along with the first response time to keep track of the team's performance in responding to client issues in real-time. This highly reduces the Mean Time to Repair (MTTR).

Recent activities

Track the changes made within the free helpdesk support portal by viewing the recent activities in the dashboard carried out by the admins, agents and users. There is also the separate view of all activities carried out in the helpdesk portal. The activity logs show the information about what, when and who made changes with filter options.