The dashboard is the home page which will appear when you log into your Raiseaticket helpdesk portal. It is a collection of widgets that give you an overview of the reports and metrics you care about most. It shows you a quick summary of the ticket statistics, which is constantly updated every hour.
Raiseaticket has the ability to have dashboards and reports at the click of a button, which enables a major impact on the decision-making process. Raiseaticket reports help to structure your service offerings in order to focus and address on the frequent customer requests.
Dashboards let you monitor many metrics at once, so you can quickly check the health of your accounts or see correlations between different reports. Dashboards are easy to share with others. The free helpdesk dashboard and reports help to infer customer-centric value-driven decisions and transform to digital customer experience.
Share a dashboard with admins, agents and users for the shared view of data in real-time, as well as periodically, for better collaborative support.
Dashboard widgets help you to easily engage with the interface in an infographic view for easy understanding of your ticket activities and enable you to monitor the performance of your helpdesk portal.
A quick glance for viewing the overall count of tickets and their progress with the insightful at the top of the dashboard page, which enables you to ease ticket management.
Graphically view the number of received and resolved tickets. You can filter this by groups. It also displays the resolution time to keep track of the team’s performance in resolving tickets in real time.
Graphically view the number of responses made by users and agents in the tickets, along with the first response time to keep track of the team's performance in responding to client issues in real-time. This highly reduces the Mean Time to Repair (MTTR).
Graphically view the volume of tickets based on various properties such as channel, category, priority, status and group thus helping to manage the tickets easily in your portal. The free online ticketing system helps in easy monitoring of metrics and reports.
Track the changes made within the helpdesk portal by viewing the recent activities in the dashboard carried out by the admins, agents and users. There is also the separate view of all activities carried out in the helpdesk portal. The activity logs show the information about what, when and who made changes.
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