Your whole helpdesk, on one screen
The Raiseaticket dashboard is what you land on when you sign in: a consolidated view of the metrics and reports that matter, built from customisable widgets and updated as tickets move.
A free helpdesk dashboard that answers the daily questions
Hourly updates
A running summary of ticket statistics, so the picture you are working from is current rather than remembered.
Unified insights
Every critical metric in one place. No switching between reports to work out whether today is going well.
Decisions with evidence
Track performance, spot the trend and find the area worth improving, instead of arguing from anecdotes.
With one-click dashboards and reports you can structure your service offering, answer the questions customers keep asking, and make decisions from data - all on a free helpdesk dashboard, not a paid add-on.
Share Dashboard
Share a dashboard with admins, agents and users for a shared view of the data in real time, as well as periodically, for better collaborative support.
Dashboard widgets
Widgets present your ticket activity as an infographic view, so the state of the helpdesk is readable at a glance rather than something you have to work out. The overall ticket count and progress sit at the top of the page.
Received and Resolved
Graphically view the number of received and resolved tickets, filtered by group. Resolution time is shown alongside, so you can see how the team is performing in real time rather than at the end of the month.
See your queue the way your customers feel it
Dashboard, widgets and reporting on the free plan. No credit card and nothing to install.
User Responses and Agent Responses
Graphically view the number of responses made by users and agents on tickets, along with first response time. Watching the two together is what brings Mean Time to Repair down.
Ticket volume by properties
View ticket volume by channel, category, priority, status and group. This is where the high-effort, low-effort and zero-effort tickets separate out, and where you find the recurring issue worth fixing at the source.
Recent activities
Track what changed inside the portal - by admins, agents and users - with a separate view of all activity. The log shows what, when and who, with filters to narrow it down.
What to watch on your helpdesk dashboard
A dashboard is only useful if it answers a question you actually have. These are the numbers most support teams end up checking daily, and what each one tells you when it moves.
Open, pending and overdue
The working picture. Open is the size of the queue, pending is what is waiting on somebody else, and overdue should never be allowed to drift. If overdue climbs while open stays flat, the problem is prioritisation rather than volume.
First response time
Usually the strongest driver of how supported a customer feels, and often more important to them than how long the full fix takes. Slipping first response times are an early warning, well before resolution times move.
Resolution time
How long tickets take to close. Read it alongside volume - a rise during a busy week means something different from a rise during a quiet one.
Received against resolved
The clearest signal of whether you are keeping pace. If received consistently outruns resolved, the backlog is growing however hard the team works, and nothing fixes it but more capacity or fewer incoming tickets.
Ticket volume by property
Volumes broken down by department, category or priority. This is where you find the recurring issue worth fixing at the source, or the knowledge base article that would stop the question being asked at all.
Agent workload
Who is carrying what. Useful for spotting an uneven split before it turns into a bottleneck or a burnt-out agent.
Dashboard questions
Is the dashboard included in the free plan?
Yes. The dashboard, widgets and reporting are part of the free plan, which covers 5 agents and 500 tickets a month with no credit card. Reporting is one of the things most vendors reserve for a paid tier, so it is worth comparing directly. See pricing.
Can I share a dashboard with someone who is not an agent?
Yes. Share dashboard gives a manager or stakeholder the view without adding them as an agent, so a weekly update does not have to be a screenshot pasted into an email.
Does it update in real time?
Yes. Counters and widgets reflect current ticket activity, so what you see is the queue as it stands rather than an overnight snapshot.
Can we see who changed what?
Yes. Recent activities logs what changed, when and who did it, across admins, agents and users, with filters to narrow it down.
How does this relate to reports?
The dashboard is the live view for day-to-day work. For trends over a period, agent comparisons and exportable detail, use reports and analytics.
Can we track SLA breaches here?
Yes. Overdue tickets surface on the dashboard, and SLA management defines the targets that decide what counts as overdue in the first place.
Turn Your Support Inbox Into a Powerful Free Helpdesk in 5 Minutes.
Provide support and answers on your products, services, updates, incidents and issues with your experts on our 100% free helpdesk cloud platform.
Free foreverNo credit cardNot a 6-month trial