Helpdesk security and compliance
How Raiseaticket protects your data: where it is stored, who can reach it, and the standards the infrastructure is held to. Everything below applies to the free plan as well as to premium add-ons.
- EU data centres
- GDPR aligned
- Encrypted in transit and at rest
- Role-based access
Where your data is stored
Raiseaticket is operated by Fonicom Limited from Malta, in the European Union, and customer data is hosted in EU-based data centres. Those facilities hold the following certifications:
- ISO 27001 - information security
- ISO 9001 - quality management
- ISO 14001 - environmental management
- ISO 50001 - energy management
To be precise about what this means: these certifications are held by the data centres that host the service, not by Raiseaticket itself. We state it that way deliberately, because it is the distinction a security review will ask about.
How access is controlled
Encryption
Data is encrypted in transit and at rest, and all portal interactions run over secure encrypted connections.
Role-based access control
Grant the right access to the right people with granular roles and permissions, limiting data exposure.
Four user roles
Super Admin, Administrator, Agent and User. Only the Super Admin can reach billing and subscription settings.
Multi-factor authentication
Admins, agents and users can each enable MFA from their profile using an authenticator app. Included free.
Audit logs
Track every action with detailed, tamper-evident audit trails.
Data backup
Regular backups keep your service data safe and recoverable.
Single sign-on is available through the premium Microsoft 365 or Google Workspace integration, so your team signs in with the work account it already uses - see how single sign-on works.
GDPR and your data
Raiseaticket adheres to GDPR standards, and GDPR-aligned controls help you meet your own compliance obligations. Data is stored securely, access is controlled through role-based permissions, and you retain full ownership of your data at all times.
Our Data Processing Agreement sets out how we handle personal data as a processor, and the privacy policy covers what we collect and why.
Running a security review?
If your evaluation needs detail this page does not cover - uptime commitments, retention periods, sub-processors, penetration testing or a completed security questionnaire - contact us at [email protected] and we will answer directly rather than leave you guessing.
Try it on your own data
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