Ticket and Agent Performance

Ticket Volume

The tickets received metrics on your support channels can help with future scheduling and hiring decisions.

Reports and Analytics

Backlogs

The SLA breach and agent’s queue helps to determine if your backlog is growing or shrinking, which also helps in futuristic hiring, training of agents and optimise the ticket flow.

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SLA Compliance

Review and update SLA targets periodically, analyse the requirements of every customer and define the SLA policies accordingly.

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