Ticket and Agent Performance

Ticket Volume

The tickets received metrics on your support channels can help with future scheduling and hiring decisions. Alignment between brand, employee, and customer experiences drives business performance.

Reports and Analytics

Backlogs

The SLA breach and agent’s queue helps to determine if your backlog is growing or shrinking, which also helps in futuristic hiring, training of agents and optimise the ticket flow. From backlogs understand the importance of the convergence of brand, customer experience, and employee experience and continue to check what it’s lacking and the gaps.

raiseaticket freehelpdesk software

SLA Compliance

Review and update SLA targets periodically, analyse the requirements of every customer and define the SLA policies accordingly.

Raiseaticket free-helpdesk


Control your support experience, all in one platform.

Provide support and answers on your products, services, updates, incidents and issues with your experts on our 100% free helpdesk cloud platform.


Get started for free