A free email ticketing system that starts with your inbox
In today's fast-paced environment, businesses rely on 24/7 or 8/5 remote support across multiple channels. The usual answer is a shared mailbox ticketing system: support ticketing software built around the inbox you already use, like Raiseaticket. Email has become a cornerstone of customer support.
Why choose Raiseaticket for email ticketing system?
The Raiseaticket free email ticketing system offers:
Organized shared inbox
Email is a fast, reliable, and accessible communication tool for businesses. Without proper organization, multiple agents may respond to the same query, leading to inconsistencies and reduced customer trust. A ticketing system eliminates this ensuring efficient handling of requests.
Enhanced collaboration
Email ticketing fosters collaboration between internal teams and external partners. By streamlining communication, organizations can address common issues, remove ambiguities, and tackle complex challenges effectively. Raiseaticket's platform ensures clear workflows and consistent responses across departments like Sales, HR, Finance, and IT.
Improved accountability & visibility
A ticketing system tracks all customer queries, assigning tickets to the right agent and enabling easy follow-up. Raiseaticket provides insights into response times, unresolved issues, and customer feedback, helping businesses prioritize and resolve critical problems quickly.
The free email ticketing system benefits various sectors
The system is not limited to technical support but is also valuable for HR, DevOps, and Research and Development teams.
Clear ticket ownership
Every ticket is assigned to an agent or group, so nothing is answered twice or quietly missed. Rule-based automation is available as a premium add-on.
Customizable queues
Arrange tickets by urgency, ensuring priority handling.
Real-Time dashboards:
Track performance metrics and response times.
Feedback mechanism
Collect insights from closed tickets to refine processes and reduce churn.
Organize customer support emails in one platform
Built to simplify communication and enhance customer satisfaction, it empowers businesses to deliver outstanding service every step of the way.
Manage high email volumes effortlessly
Ensure faster response and resolution times
Boost customer trust and satisfaction.
Easily map and enhance the customer journey.
Email ticketing free, with Microsoft 365 and Google Workspace mailbox integration as a Premium add-on
Get started with Raiseaticket at no cost and revolutionize your customer interaction management. For tailored assistance and seamless integration as your unified support inbox, contact us today.
Contact usConvert emails into tickets, without changing how customers write to you
Email ticketing sits behind your existing support address. Customers carry on emailing exactly as they always have, and your team stops working out of a shared mailbox.
1. Mail arrives
Forward to your hosted Raiseaticket address on the free plan, or connect your own Outlook or Gmail mailbox with the Premium Microsoft 365 or Google Workspace integration. Either way your support address becomes the front door, and nothing changes for the person writing in.
2. It becomes a ticket
Every message is captured with a reference, a status and an owner, so a request cannot quietly disappear under the next fifty emails.
3. It gets a deadline
Route it to the right department and hold it to an SLA, with response and resolution targets measured against your operational hours.
4. Replies stay together
Responses thread back onto the same ticket, so the whole conversation stays in one place instead of scattered across individual inboxes.
Email ticketing, answered
Do customers need a new system?
No. They keep emailing the same address. The ticketing happens on your side, which is the main reason email ticketing gets adopted faster than a portal alone.
Which mailboxes can we connect?
Microsoft 365 and Outlook, or Google Workspace and Gmail. Connecting your own mailbox is a Premium add-on; the hosted Raiseaticket support address is included in the free plan.
Can we use several support addresses?
Yes. Different addresses can feed different departments, so sales, billing and technical support each land in their own queue.
What happens to the email history?
The conversation is kept on the ticket, so you can see what was said and when without digging through a personal mailbox.
Can each queue have its own SLA?
Yes. SLA policies are set per department and priority, so an urgent outage and a routine question are not measured the same way.
How is spam handled?
Unwanted mail can be marked as spam so it leaves the working queue and stops distorting your reporting.
Does it work for internal teams?
Yes. HR, IT and facilities can each take requests from colleagues by email in exactly the same way, from the same workspace.
Can customers raise tickets any other way?
Yes. Your portal has a web form as well, and it is customisable, so requests arrive already carrying the category and priority you need. Email and form tickets land in the same queue and are managed identically.
All in one platform
Product questions, service requests, incidents and updates - your experts handle all of it on a 100% free cloud helpdesk.