Pricing

Free

Email

Web portal

Company Management

User Management

Custom Organisation Support Portal

Group Management

Agents Management

Agents Privileges

Departments

Operating hours

Definition of Holidays

Service Level Agreement (SLA) Policies

Time Zone Support

Granular Access Control

Full Encryption Throughout

SPAM Classification

GDPR Compliant Data Takeout & Data Deletion Requests

EU-Based Servers

Multi-factor Authentication

Privacy Policy

Web Ticketing System

Email Ticketing System

Custom Ticket Statuses

Ticket Priorities

Categories

Client Notifications

Agent Notifications

Admin Notifications

Ticket Service Level Agreements (SLA)

SLA Breach Prevention & Notifications

Dashboard (User, Agent, Admin)

Reports

Export Reports

Automated Report Scheduling

Share Dashboard

Intuitive Ticket Thread

Quick Rollover Preview

Ticket summary and timeline

Sorting filters

Extensive sorting filters

Advanced search

Ticket Bookmarks

Ticket forwarding (with optional approval requests)

Private and Public notes

Ticket Tagging

Ticket following

Export and Print Tickets

Ticket Merge

Ticket Deletion

Ticket-Tracked Time Summary

Ticket View Transition

Ticket Bulk Actions

Automated Response Templates

Knowledgebase

FAQ

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