Product
Web portal
Company Management
User Management
Custom Organisation Support Portal
Group Management
Agents Management
Agents Privileges
Departments
Operating hours
Definition of Holidays
Service Level Agreement (SLA) Policies
Time Zone Support
Ticket properties and tracking Metrics
Workflow
Support Groups and Queues
Prioritization Control
Multiple SLA
Ticket Classification
Granular Access Control
Ticket Activity
Full Encryption Throughout
SPAM Classification
GDPR Compliant Data Takeout & Data Deletion Requests
EU-Based Servers
Multi-factor Authentication
Privacy Policy
Incoming email authentication: SPF, DKIM, DMARC
Easy-to-set up ticket flows
Web Ticketing System
Email Ticketing System
Custom Ticket Statuses
Ticket Priorities
Categories
Client Notifications
Agent Notifications
Admin Notifications
Ticket Service Level Agreements (SLA)
SLA Breach Prevention & Notifications
Microsoft Teams
Slack
Dashboard (User, Agent, Admin)
Reports
Export Reports
Automated Report Scheduling
Share Dashboard
Email and Web Ticketing
Intuitive Ticket Thread
Quick Rollover Preview
Ticket summary and timeline
Sorting filters
Extensive sorting filters
Advanced search
Ticket Bookmarks
Ticket forwarding (with optional approval requests)
Private and Public notes
Ticket Tagging
Ticket following
Export and Print Tickets
Ticket Merge
Ticket Deletion
Ticket-Tracked Time Summary
Ticket View Transition
Ticket Bulk Actions
Automated Response Templates
Knowledgebase
FAQ
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