Free forever, with the full feature set from day one - no clock counting down to a paywall, no credit card required. Add agent packs from your workspace when you need more capacity, or bring in our product experts for assisted setup, integrations and customisations.
Free foreverNo credit cardNot a 6-month trial
Yes. Raiseaticket is free forever for up to 5 agents and 500 tickets per month - 6,000 tickets a year - with no credit card and no expiry date. It is not a trial. Unlike most free helpdesk plans it is capped on capacity rather than capability, so SLA management, reports and analytics and the knowledge base are all included rather than held back for a paid tier. The only optional costs are agent packs, if you need more capacity, and hands-on professional services.
There is no plan to upgrade to - the helpdesk itself is free forever, with every helpdesk feature from day one. Single sign-on, automation, asset management, change management and the REST API are optional premium add-ons. It is not a free trial: there is no clock counting down to a paywall, no time limit, and no credit card required. Two things are optional extras. Capacity: if you need more than the 5 agents or 500 tickets a month your free workspace includes, you can add agent packs yourself from your workspace at any time - a pack raises both limits. Services: hands-on work such as guided onboarding, priority support, bespoke integrations and custom workflows, which our product experts scope with you - contact us and we'll tailor the right option.
Your free workspace includes 5 agents and 500 tickets a month, and your agent page shows current usage against both. Adding an agent pack from your workspace raises both limits - more agents and a higher monthly ticket quota - and you can add one at any time. Each pack adds 5 agents for $17.50 a month, billed annually ($210 a year) - see how to add agents for the steps. If you do reach your ticket limit in a month, new tickets from email pause until the count resets, while your portal stays open so customers can still raise tickets there.
The helpdesk itself is free, and email support is included on a best-effort basis. Beyond that our product experts offer four paid services: setup and implementation, including assisted onboarding and Office 365 integration as your unified support inbox; migration and integration, whether that is moving data across from your current helpdesk or connecting Raiseaticket to your CRM, ERP and other applications; a private branded portal, hosted on your own URL with your SSL certificate and your logo and colours applied, managed by us; and enterprise support for teams that need guaranteed response times. See our Services page for detail, or email [email protected] and we will scope the right option - we typically respond within 24 hours.
The helpdesk itself is free forever - no card, no invoice, and no expiry date; the free plan never flips to a trial or switches off. If you add agent packs, that is a subscription you manage from your workspace, and you will see the price before you confirm. Services are quoted upfront based on scope. Either way, there are no hidden fees and you only pay for what you choose.