100% free helpdesk pricing and plans
Free forever, with the complete core helpdesk from day one - no clock counting down to a paywall, no credit card required. Add agent packs from your workspace when you need more capacity, or bring in our product experts for assisted setup, integrations and customisations.
- Email channels and web portalcustomers raise tickets, agents manage them
- Client and contact managementcustomers, users and companies
- Client helpdesk portaleach company sees its own tickets and history in one place
- Custom organisation support portalyour name, logo and colours on your Raiseaticket address
- Groups, agents, privileges and departmentsstructure the desk and control who can see and do what
- Ticket handling and managementstatuses, priorities, assignment, private notes and full history
- Business hours and holidaysSLA clocks count your working time, not overnights and weekends
- Service level agreement (SLA) policiesfirst response and resolution targets per priority or queue
- Time zone supportagents and customers each see times in their own zone
- Notifications by email, Microsoft Teams and Slackwhen tickets arrive, change or near an SLA breach
- Knowledge basepublish articles so customers answer common questions without raising a ticket
- Reports and analyticsticket volume, response and resolution times, and agent performance
- Satisfaction ratingscollect CSAT on resolved tickets and track it over time
- 5 agents includedevery agent gets the full core helpdesk - SLAs, reports, knowledge base and MFA included
- 500 tickets per month6,000 tickets a year - the allowance resets at the start of each month
- Securitymulti-factor authentication, role-based access, audit logs and encryption
- Hosted in the EUcustomer data is hosted in EU-based data centres, and Raiseaticket is operated by Fonicom Limited from Malta, in the European Union
Free foreverNo credit cardNot a 6-month trial
Everything you need to run a professional helpdesk.
Free forever.
Add agents only when your team grows.
Frequently Asked Questions
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Yes. Raiseaticket is free forever for up to 5 agents and 500 tickets per month - 6,000 tickets a year - with no credit card and no expiry date. It is not a trial. Unlike most free helpdesk plans, the complete core helpdesk is there from day one: SLA management, reports and analytics, the knowledge base and multi-factor authentication are included rather than held back for a paid tier. Three things are optional: agent packs if you need more capacity, premium add-ons such as single sign-on and the REST API if you need those capabilities, and hands-on professional services.
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The helpdesk itself is free forever, with the complete core helpdesk from day one. Single sign-on, automation, asset management, change management and the REST API are optional premium add-ons. Three things are optional. Capability: the premium add-ons listed above. Capacity: if you need more than the 5 agents or 500 tickets a month your free workspace includes, you can add agent packs yourself from your workspace at any time - a pack raises both limits. Services: hands-on work such as guided onboarding, priority support, bespoke integrations and custom workflows, which our product experts scope with you - contact us and we'll tailor the right option.
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Your free workspace includes 5 agents and 500 tickets a month, and your agent page shows current usage against both. Adding an agent pack from your workspace raises both limits - more agents and a higher monthly ticket quota - and you can add one at any time. Each pack adds 5 agents for $17.50 a month, billed annually ($210 a year) - see how to add agents for the steps. If you do reach your ticket limit in a month, new tickets from email pause until the count resets, while your portal stays open so customers can still raise tickets there.
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The helpdesk itself is free, and email support is included on a best-effort basis. Beyond that our product experts offer four paid services: setup and implementation, including assisted onboarding and Microsoft 365 integration as your unified support inbox; migration and integration, whether that is moving data across from your current helpdesk or connecting Raiseaticket to your CRM, ERP and other applications; a private branded portal, hosted on your own URL with your SSL certificate and your logo and colours applied, managed by us; and enterprise support for teams that need guaranteed response times. See our Services page for detail, or email [email protected] and we will scope the right option - we typically respond within 24 hours.
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The helpdesk itself is free forever - no card and no invoice. If you add agent packs, that is a subscription you manage from your workspace, and you will see the price before you confirm. Services are quoted upfront based on scope. Either way, there are no hidden fees and you only pay for what you choose.