100% free ticketing system and helpdesk
Raiseaticket is a web-based helpdesk ticketing system that is simple, intuitive and highly customizable - a free helpdesk for five agents, with no card and no trial clock. Our free helpdesk portal empowers businesses to deliver exceptional customer support - free for good, not a time-limited trial.
Free foreverNo credit cardNot a 6-month trial
Everything you need to run a professional helpdesk.
Free forever.
Add agents only when your team grows.
Manage support requests in one helpdesk
Teams and agents
Effortlessly manage your support tickets to enhance productivity.
- Assign tickets to teams or individual agents.
- Add notes, attach files, track time spent on tickets.
- Optimize by tracking agent performance and ticket resolution.
- Streamline workflows by routing tickets.
- Escalate issues and monitor success.
Security
Protect your data and your customers with enterprise-grade security built into every layer.
- Multi-layered protection to safeguard sensitive support data.
- Full GDPR compliance to meet global data privacy standards.
- Aligned with ITSM (IT Service Management) best practices.
- Role-based access control to limit data exposure.
- Secure encrypted connections across all portal interactions.
Multiple channels
Centralise all customer communication in one place, no matter where it originates.
- Unified email and portal inbox for seamless ticket management.
- Native Microsoft 365 mailbox integration for Microsoft environments.
- Google Workspace integration to capture Gmail-based support requests.
- Support for multiple email channels across departments or brands.
- Ensure no customer query falls through the cracks.
Multiple SLA
Set, track, and enforce service level agreements to ensure timely and consistent support delivery.
- Define multiple SLA policies tailored to different customers or priorities.
- Track SLA adherence in real time across all active tickets.
- Receive automated breach alerts before SLA deadlines are missed.
- Ensure timely resolutions with escalation triggers tied to SLA rules.
- Report on SLA performance to continuously improve response times.
Dashboard and Reporting
Gain full visibility into your support operations with powerful real-time dashboards and reports.
- Live dashboards showing ticket volumes, statuses, and trends.
- Monitor agent performance metrics to identify coaching opportunities.
- SLA compliance reporting to ensure contractual obligations are met.
- Export data in multiple formats for deeper analysis and stakeholder reporting.
- Schedule automated reports delivered directly to your inbox.
All in one platform
Real-Time Notifications
Keep teams and customers informed with instant notifications.
Compliance
GDPR compliance global standard. Aligned with ITSM (IT Service Management) best practices.
Knowledge base
Build a centralized repository of resources to empower agents and users:
- Create and manage how-to guides, troubleshooting tips, best practices, and FAQs.
- Guide agents to deliver optimal support by offering quick access to resources.
- Improve customer self-service capabilities, reducing the load on your support team.
Microsoft 365 and Google mailbox integrationPremium
Automatically generate tickets from emails and prioritize critical requests with predefined rules, streamlining support operations. Enable real-time ticket assignment, shared visibility, and detailed interaction histories, empowering teams to collaborate efficiently and resolve issues faster.
Frequently Asked Questions
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The helpdesk itself is free, and email support is included on a best-effort basis. Beyond that our product experts offer four paid services: setup and implementation, including assisted onboarding and Microsoft 365 integration as your unified support inbox; migration and integration, whether that is moving data across from your current helpdesk or connecting Raiseaticket to your CRM, ERP and other applications; a private branded portal, hosted on your own URL with your SSL certificate and your logo and colours applied, managed by us; and enterprise support for teams that need guaranteed response times. See our Services page for detail, or email [email protected] and we will scope the right option - we typically respond within 24 hours.
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Yes - the helpdesk is free forever: no hidden fees, no credit card required, and the complete core helpdesk from day one, including email integration, SLA management, knowledge base and reporting. A free workspace includes 5 agents and 500 tickets a month, which covers most small teams. Need more? You can add agent packs directly from your workspace at any time. We believe every business deserves access to professional-grade helpdesk software regardless of budget.
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Raiseaticket connects directly to your existing email accounts - whether that is an Microsoft 365 mailbox, a Google Workspace Gmail address, or a standard IMAP/SMTP inbox. Once connected, every incoming email is automatically converted into a support ticket and routed to the right team. Replies sent from within Raiseaticket appear to the customer as a normal email from your address, keeping the experience seamless on both sides.
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Yes. Raiseaticket is built with data privacy at its core and is fully GDPR compliant. Data is stored securely, access is controlled through role-based permissions, and you retain full ownership of your data at all times. We also align with ITSM best practices to ensure your support operations meet both regulatory and industry standards.
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Getting started with Raiseaticket takes just a few minutes. Sign up for a free account, connect your email channel, invite your agents, and you are ready to start managing tickets. There is no complex setup, no infrastructure to manage, and no lengthy onboarding process. Most teams are fully operational on the same day they register.