Raiseaticket offers a robust, feature-rich, web-based ticketing system that is simple, intuitive, and highly customizable. Our free helpdesk portal empowers businesses to deliver exceptional customer support.
Effortlessly manage your support tickets to enhance productivity.
Protect your data and your customers with enterprise-grade security built into every layer.
Centralise all customer communication in one place, no matter where it originates.
Set, track, and enforce service level agreements to ensure timely and consistent support delivery.
Gain full visibility into your support operations with powerful real-time dashboards and reports.
Access the free cloud-based helpdesk anytime, anywhere with a responsive interface.
Keep teams and customers informed with instant notifications.
GDPR compliance global standard. Aligned with ITSM (IT Service Management) best practices.
Build a centralized repository of resources to empower agents and users:
Automatically generate tickets from emails and prioritize critical requests with predefined rules, streamlining support operations. Enable real-time ticket assignment, shared visibility, and detailed interaction histories, empowering teams to collaborate efficiently and resolve issues faster.
You can reach us through our contact form on our website or by emailing us at [email protected]. We typically respond within 24 hours.
Yes — Raiseaticket is completely free with no hidden fees, no credit card required, and no artificial limits on tickets or users. We believe every business deserves access to professional-grade helpdesk software regardless of budget. You get the full feature set from day one, including email integration, SLA management, knowledge base, and reporting.
Raiseaticket connects directly to your existing email accounts — whether that is an Office 365 mailbox, a Google Workspace Gmail address, or a standard IMAP/SMTP inbox. Once connected, every incoming email is automatically converted into a support ticket and routed to the right team. Replies sent from within Raiseaticket appear to the customer as a normal email from your address, keeping the experience seamless on both sides.
Yes. Raiseaticket is built with data privacy at its core and is fully GDPR compliant. Data is stored securely, access is controlled through role-based permissions, and you retain full ownership of your data at all times. We also align with ITSM best practices to ensure your support operations meet both regulatory and industry standards.
Getting started with Raiseaticket takes just a few minutes. Sign up for a free account, connect your email channel, invite your agents, and you are ready to start managing tickets. There is no complex setup, no infrastructure to manage, and no lengthy onboarding process. Most teams are fully operational on the same day they register.