Raiseaticket offers a robust, feature-rich, web-based ticketing system that is simple, intuitive, and highly customizable. Our free helpdesk portal empowers businesses to deliver exceptional customer support - free for good, not a time-limited trial.
Free foreverNo credit cardNot a 6-month trial
Effortlessly manage your support tickets to enhance productivity.
Protect your data and your customers with enterprise-grade security built into every layer.
Centralise all customer communication in one place, no matter where it originates.
Set, track, and enforce service level agreements to ensure timely and consistent support delivery.
Gain full visibility into your support operations with powerful real-time dashboards and reports.
Keep teams and customers informed with instant notifications.
GDPR compliance global standard. Aligned with ITSM (IT Service Management) best practices.
Build a centralized repository of resources to empower agents and users:
Automatically generate tickets from emails and prioritize critical requests with predefined rules, streamlining support operations. Enable real-time ticket assignment, shared visibility, and detailed interaction histories, empowering teams to collaborate efficiently and resolve issues faster.
The helpdesk itself is free, and email support is included on a best-effort basis. Beyond that our product experts offer four paid services: setup and implementation, including assisted onboarding and Office 365 integration as your unified support inbox; migration and integration, whether that is moving data across from your current helpdesk or connecting Raiseaticket to your CRM, ERP and other applications; a private branded portal, hosted on your own URL with your SSL certificate and your logo and colours applied, managed by us; and enterprise support for teams that need guaranteed response times. See our Services page for detail, or email [email protected] and we will scope the right option - we typically respond within 24 hours.
Yes - the helpdesk is free forever: no hidden fees, no credit card required, and the full feature set from day one, including email integration, SLA management, knowledge base and reporting. A free workspace includes 5 agents and 500 tickets a month, which covers most small teams. Need more? You can add agent packs directly from your workspace at any time. We believe every business deserves access to professional-grade helpdesk software regardless of budget.
Raiseaticket connects directly to your existing email accounts - whether that is an Office 365 mailbox, a Google Workspace Gmail address, or a standard IMAP/SMTP inbox. Once connected, every incoming email is automatically converted into a support ticket and routed to the right team. Replies sent from within Raiseaticket appear to the customer as a normal email from your address, keeping the experience seamless on both sides.
Yes. Raiseaticket is built with data privacy at its core and is fully GDPR compliant. Data is stored securely, access is controlled through role-based permissions, and you retain full ownership of your data at all times. We also align with ITSM best practices to ensure your support operations meet both regulatory and industry standards.
Getting started with Raiseaticket takes just a few minutes. Sign up for a free account, connect your email channel, invite your agents, and you are ready to start managing tickets. There is no complex setup, no infrastructure to manage, and no lengthy onboarding process. Most teams are fully operational on the same day they register.