SaaS

Free helpdesk for SaaS companies

In SaaS, support tickets are product feedback with a deadline attached. Raiseaticket separates bugs from how-to questions, shows which release caused the spike, and keeps the trail your engineers need - free for 5 agents and 500 tickets a month.

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Tag by release
SLAs per plan tier
Free forever
No credit card

Why Raiseaticket

Why SaaS teams choose Raiseaticket

Bugs separate from questions

Tag a ticket as a defect, a how-to or a feature request, so the reporting tells you what to fix and what to document.

See which release caused it

Tag by version and the volume trend shows a regression the day it ships, not the week the renewal is at risk.

SLAs that match the plan

Different response targets for different customer tiers, so an enterprise account is not queued behind a trial signup.

Deflect the onboarding spike

The same twenty questions follow every signup. Answer them once in the knowledge base and stop answering them by hand.

Evidence for the roadmap

Ticket volume by tag is the least arguable input a product meeting can have - it is what users actually hit, not what they said in a survey.

Notes your customer never sees

Private notes keep the engineering discussion off the customer-facing thread while the ticket stays one conversation.

Free helpdesk for SaaS companies and product support teams

Challenges we solve

When support and product stop talking

Bug reports lost among questions

A defect and a how-to arrive in the same inbox and get the same treatment. Tagging separates them before either is missed.

Nobody spots the regression

Five people report the same thing in a week and it reads as five tickets. Tagged volume makes the pattern obvious.

Every tier gets the same queue

Without per-priority targets, the loudest customer wins rather than the one you promised a response time to.

Feature requests go nowhere

Requests answered politely and then forgotten. Tag them and the roadmap conversation starts with numbers.

What you get

Helpdesk for SaaS companies, free from day one

Tagging & Categorization

Split defects, how-to and feature requests, then report on the split.
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SLA Management

Separate response targets per priority and customer tier.
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Reports & Analytics

Volume by tag and by week - the input your roadmap actually needs.
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Knowledge Base

Answer the onboarding questions once and deflect the repeats.
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Email Ticketing

Your support address, unchanged - every mail becomes a tracked ticket.
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Cloud Helpdesk

Nothing to host or patch while you are shipping your own product.
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Security

MFA free, EU-hosted, GDPR-compliant - answers for customer security reviews.
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Getting started

How it works

Connect support@

Point your existing support address at the helpdesk. Customers notice nothing.

Set three tags

Bug, how-to, feature request. Three is enough to start - more can wait.

Target by tier

One SLA for paying customers, one for trials. Refine once you see real numbers.

Review weekly

Take volume by tag into the product meeting instead of anecdotes.

Questions

What SaaS teams usually ask

Can we give paying customers a different response target than trial users?

Yes. SLA policies set response and resolution targets per priority, counted in your operating hours, so an enterprise account is not sitting behind a trial signup. This is on the free plan, not an upgrade.

How do we tell a bug from a how-to question in the reporting?

Tag them differently. Reporting then shows volume by tag over time, which is what turns five separate complaints into one visible regression - and what tells you which questions belong in the knowledge base rather than in a reply.

Does it integrate with our issue tracker?

There is a REST API as a Premium add-on for pushing tickets into your own systems. Out of the box, most teams tag the ticket and reference the issue ID in a private note, which keeps the customer thread readable while engineering works in its own tool.

Our customers run security reviews before signing. What can we tell them?

Multi-factor authentication is free, agent privileges control who sees which queues, every ticket carries an audit trail, and data is hosted in EU-based data centres. The security page covers what procurement usually asks.

Is 500 tickets a month enough for a SaaS product?

It depends far more on your onboarding quality than your user count - a good knowledge base deflects the repeat questions that make up most early volume. If you do pass it, you add an agent pack from your workspace and nothing stops working meanwhile.

Can support and engineering share the workspace?

Yes. Departments keep customer queues separate from internal ones, and internal ticketing handles engineering, IT and HR requests in the same place without exposing them to customers.