Customer experiences that are managed better
The cloud-based free helpdesk solution that's powerful, insightful and easy to use - free to keep, with no trial period and no expiry.
Free foreverNo credit cardNot a 6-month trial
The cloud-based free helpdesk solution that's powerful, insightful and easy to use - free to keep, with no trial period and no expiry.
Free foreverNo credit cardNot a 6-month trial
Our free helpdesk portal empowers businesses to deliver exceptional customer support by streamlining workflows, improving team collaboration, and enabling successful support operations.
Out-of-the-box free helpdesk portal to help streamline and organize communications between customers and support teams.
Eliminate cluttered mailboxes and unaddressed customer requests with free helpdesk. Automate processes to increase effectiveness.
Improve your customer experiences and measure your team effectiveness through data driven performance insights, strong quantifiable metrics and data summarization.
Cloud-hosted, free-to-use helpdesk. Simple to configure, secure, and GDPR compliant. Upgrade for streamlined communication with Office 365, Google Workspace, or other providers.
Effortlessly manage your support tickets with features designed to enhance productivity.
Manage communications seamlessly across multiple channels.
Build a centralized repository of resources to empower agents and users.
Ensure timely responses and resolutions with tailored Service Level Agreements (SLAs).
A robust, feature-rich, web-based ticketing system that works system-wide across Google and Office 365 mailbox Integration.
Every customer email and portal request becomes a tracked ticket with an owner and a deadline, so nothing is answered twice and nothing is quietly forgotten.
Separate the outage that needs fixing now from the access request that can wait until Thursday, with priorities and SLA targets that reflect the difference.
Five agents and 500 tickets a month covers a whole small team, with nothing to install and no administrator needed to keep it running.
HR, facilities and finance take requests from colleagues too. Give each team its own queue and reporting inside the same workspace.
Most free helpdesk plans are a sample of the paid one, with the genuinely useful parts held back until you upgrade. Raiseaticket works the other way around: you get the full feature set from day one, with 5 agents and 500 tickets a month, no credit card and no trial clock counting down. The capabilities below are the ones most vendors put behind a paid tier.
Set response and resolution targets, run them against your operational hours so overnight is not counted against you, and get notified before a ticket breaches rather than after.
Ticket volumes, first response and resolution times, what is pending or overdue right now, and how individual agents and departments are actually performing.
Publish answers once and let customers and colleagues find them on your portal, so the same question stops arriving as a new ticket every week.
Agents sign in with the Google Workspace or Microsoft 365 credentials they already use, so access stays secure and there is one less password to manage.
