A dedicated and customisable free helpdesk portal with a fully-blown, feature-packed web based ticketing system, that is simple, intuitive and easy to use. Raiseaticket's free helpdesk provides enablement around how to deliver sucessful customer support.
Assign tickets to teams or agents, add notes, attach files, update status and track time spent on the tickets. Route your requests by skills or groups to the appropriate channels and escalate accordingly, with effective monitoring. Check agent and ticket performance with the built-in reports.
Manage email and portal-originated communications through a unified system. We're constantly working to integrate other channels, such as social media, into the free helpdesk platform. Free Helpdesk's benefits are also designed to address your business holistically in order to deliver successful customer support.
Create different SLAs for different customers following unique business hours. SLA's ensure that the support team complete a ticket in a defined amount of time on the free helpdesk platform.