Customer support, managed better with our free helpdesk
The cloud-based free helpdesk solution that's powerful, insightful and easy to use - free to keep, with no trial period and no expiry.
Free foreverNo credit cardNot a 6-month trial
Free helpdesk software that captures every request
Customers and colleagues raise a ticket by email, web portal or a form on your site. Every one gets an owner, a priority and a deadline, so nothing is buried in an inbox.
Organization helpdesk portal
Out-of-the-box free helpdesk portal to help streamline and organize communications between customers and support teams.
Optimise support workflows
Eliminate cluttered mailboxes and unaddressed customer requests with free helpdesk. Automate processes to increase effectiveness.
Data driven insights
Improve your customer experiences and measure your team effectiveness through data driven performance insights, strong quantifiable metrics and data summarization.
Easy to get started and operate
Cloud-hosted, free-to-use helpdesk. Simple to configure, secure, and GDPR-aligned. Upgrade for streamlined communication with Microsoft 365, Google Workspace, or other providers.
Built to resolve,
not just to log tickets
Teams and Agents
Effortlessly manage your support tickets with features designed to enhance productivity.
Multiple Channels
Manage communications seamlessly across multiple channels.
Knowledge Base
Build a centralized repository of resources to empower agents and users.
Multiple SLA
Ensure timely responses and resolutions with tailored Service Level Agreements (SLAs).
Works with the mail you already use
Connect the mailbox you already use. Google Workspace and Microsoft 365 both work, so mail keeps arriving where customers already send it.
One free helpdesk,
whoever you support
Customer support teams
Every customer email and portal request becomes a tracked ticket with an owner and a deadline, so nothing is answered twice and nothing is quietly forgotten.
IT and service desks
Separate the outage that needs fixing now from the access request that can wait until Thursday, with priorities and SLA targets that reflect the difference.
Small businesses
Five agents and 500 tickets a month covers a whole small team, with nothing to install and no administrator needed to keep it running.
Internal teams
HR, facilities and finance take requests from colleagues too. Give each team its own queue and reporting inside the same workspace.
A free helpdesk with nothing stripped out
Most free plans hold the useful parts back until you upgrade. Raiseaticket does the opposite: the complete core helpdesk from day one, with 5 agents and 500 tickets a month. Single sign-on, automation and asset management are the only paid extras. Everything below is included.
SLA management
Set response and resolution targets, run them against your operational hours so overnight is not counted against you, and get notified before a ticket breaches rather than after.
Reports and analytics
Ticket volumes, first response and resolution times, what is pending or overdue right now, and how individual agents and departments are actually performing.
Knowledge base
Publish answers once and let customers and colleagues find them on your portal, so the same question stops arriving as a new ticket every week.
Multi-factor authentication
Agents secure their sign-in with a second factor, included on the free plan rather than held back for an enterprise tier.