Organisation helpdesk portal

Out-of-the-box free helpdesk portal to help streamline and organise communications between customers and support teams.

Optimise support workflows

Eliminate cluttered mailboxes and unaddressed customer requests with free helpdesk. Automate processes to increase effectiveness.

Data Driven Insights

Raiseaticket's free helpdesk improves your customer experiences and helps to measure your team effectiveness through data driven performance insights, strong quantifiable metrics and data summarization.

Easy to get started and operate

Cloud-hosted, ready and free to use helpdesk. While simple to configure and customise. Highly secure and GDPR compliant.

Free Helpdesk Features

Free Ticketing Helpdesk System

A dedicated and customisable free helpdesk portal with a fully-blown, feature-packed web based ticketing system, that is simple, intuitive and easy to use. Raiseaticket's free helpdesk provides enablement around how to deliver sucessful customer support.

Teams and Agents

Assign tickets to teams or agents, add notes, attach files, update status and track time spent on the tickets. Route your requests by skills or groups to the appropriate channels and escalate accordingly, with effective monitoring. Check agent and ticket performance with the built-in reports.

Multiple Channels

Manage email and portal-originated communications through a unified system. We're constantly working to integrate other channels, such as social media, into the free helpdesk platform. Free Helpdesk's benefits are also designed to address your business holistically in order to deliver successful customer support.

Multiple SLA

Create different SLAs for different customers following unique business hours. SLA's ensure that the support team complete a ticket in a defined amount of time on the free helpdesk platform.

Customer experiences are managed better with Raiseaticket.

The cloud-based free helpdesk solution that's powerful, insightful and easy to use.