The cloud-based free helpdesk solution that's powerful, insightful and easy to use - free to keep, with no trial period and no expiry.
Free foreverNo credit cardNot a 6-month trial
Customers and colleagues raise a ticket by email, web portal or a form on your site. Every one gets an owner, a priority and a deadline, so nothing is buried in an inbox.
Give customers and employees one simple place to submit, track and manage support requests. Raiseaticket turns every request into a structured ticket with clear ownership and history.
Move beyond shared inboxes and missed emails. Route, assign, prioritise and track tickets with groups, SLAs and support workflows that keep requests moving from creation to resolution.
Understand ticket volumes, response times, SLA performance and team workload with built-in helpdesk reporting. Use measurable support data to identify trends, bottlenecks and opportunities to improve service.
Launch a secure, cloud-hosted helpdesk with 5 agents and 500 tickets per month, free forever with no credit card required. Connect Microsoft 365 or Google Workspace with Premium integration when you need support conversations to flow through your business mailbox.
Effortlessly manage your support tickets with features designed to enhance productivity.
Manage communications seamlessly across multiple channels.
Build a centralized repository of resources to empower agents and users.
Ensure timely responses and resolutions with tailored Service Level Agreements (SLAs).
Connect the mailbox you already use. Google Workspace and Microsoft 365 both work, so mail keeps arriving where customers already send it.
Every customer email and portal request becomes a tracked ticket with an owner and a deadline, so nothing is answered twice and nothing is quietly forgotten.
Separate the outage that needs fixing now from the access request that can wait until Thursday, with priorities and SLA targets that reflect the difference.
Enough for a whole small team, with nothing to install and no administrator needed to keep it running.
HR, facilities and finance take requests from colleagues too. Give each team its own queue and reporting inside the same workspace.
Most free plans hold the useful parts back until you upgrade. Raiseaticket does the opposite: the complete core helpdesk from day one, with 5 agents and 500 tickets a month. Single sign-on, automation and asset management are the only paid extras. Everything below is included.
Set response and resolution targets, run them against your operational hours so overnight is not counted against you, and get notified before a ticket breaches rather than after.
Ticket volumes, first response and resolution times, what is pending or overdue right now, and how individual agents and departments are actually performing.
Publish answers once and let customers and colleagues find them on your portal, so the same question stops arriving as a new ticket every week.
Agents secure their sign-in with a second factor, included on the free plan rather than held back for an enterprise tier.
