Customer experiences are managed better with Raiseaticket.

Organisation helpdesk portal

Out-of-the-box free helpdesk portal to help streamline and organise communications between customers and support teams.

Optimise support workflows

Eliminate cluttered mailboxes and unaddressed customer requests. Focus on what matters. Automate processes to increase effectiveness.

Data Driven Insights

Improve your customer experience and measure your team effectiveness through data driven performance insights.

Easy to get started and operate

Cloud-hosted and ready to use. While simple to configure and customise. Highly secure and GDPR compliant.

Features

Ticketing Helpdesk System

A dedicated and customisable free helpdesk portal with a fully-blown, feature-packed ticketing system, that is simple, intuitive and easy to use.

Teams and Agents

Automatically assign tickets to teams and agents. Route your requests by skills or groups to the appropriate channels and escalate accordingly, whilst monitoring effectively.

Multiple Channels

Manage email and portal-originated communications through a unified system. We’re constantly working to bring other channels, such as social media, to the platform.

Dashboard and Reporting

Track performance in real time through a powerful dashboard, and access reporting that provides insights and metrics, enabling better business decisions and improved efficiency.