A dedicated and customisable free helpdesk portal with a fully-blown, feature-packed web based ticketing system, that is simple, intuitive and easy to use.
Assign tickets to teams or agents, add notes, attach files, update status and track time spent on the tickets. Route your requests by skills or groups to the appropriate channels and escalate accordingly, whilst monitoring effectively.
Manage email and portal-originated communications through a unified system. We’re constantly working to bring other channels, such as social media, to the free helpdesk platform.
Create different SLAs for different customers following unique business hours. SLA's ensure that the support team complete a ticket in a defined amount of time on the free helpdesk platform.