Helpdesk software for support teams
Raiseaticket gives support teams everything they need to manage tickets, hit SLAs and collaborate - so you can respond faster and deliver exceptional customer experiences.
- Faster response times
- Omnichannel support
- SLA tracking
- Team collaboration
Challenges customer support teams face
High ticket volume
Spikes in requests overwhelm shared inboxes - capture every request as a tracked, prioritised ticket.
Slow response times
Customers wait too long - routing, queues and automation get tickets to the right agent fast.
Missed SLAs
No visibility into deadlines - response/resolution timers and alerts keep your team on target.
Customer dissatisfaction
Inconsistent service hurts CSAT - structured workflows and feedback help you deliver consistently.
Lack of collaboration
Agents work in silos - shared queues, assignments and internal notes keep everyone aligned.
Manual processes
Repetitive busywork slows agents down - automate routing, statuses and notifications.
Why teams choose our free customer support platform
Centralised ticket management
Every request in one organised queue - assign, prioritise and resolve with full history.
Email ticketing
Turn customer emails into trackable tickets automatically, with no lost messages.
SLA management
Set response and resolution targets and stay ahead with timers and alerts.
Knowledge base
Empower self-service and faster answers with a searchable help library.
Automation
Automate routing, assignment, notifications and statuses to free up your agents.
Reports & analytics
Track performance, SLAs and CSAT with dashboards that drive better decisions.
Free customer support software
The customer support workflow
Customer request
A customer reaches out by email or the support portal.
Ticket created
The request is captured automatically as a trackable ticket.
Agent assignment
Routing rules assign the ticket to the right agent or team.
SLA monitoring
Response and resolution timers keep the ticket on target.
Resolution
The agent resolves the issue and updates the customer.
Customer feedback
Capture satisfaction ratings to keep improving service.
Performance that shows
Empower your customer support team
Start free in minutes - no credit card, no installation. Give your team the tools to respond faster and delight every customer.
Free foreverNo credit cardNot a 6-month trial