Startups

Free helpdesk for startups

Support that is running this afternoon and still fits in a year. Raiseaticket is a free cloud helpdesk with ticketing, email, SLAs and reporting - free forever for 5 agents, so it does not expire the month your runway gets tight.

  • No credit card
  • No trial clock
  • Live in minutes
  • 5 agents included
Why Raiseaticket

Why startups choose Raiseaticket

Live this afternoon

Sign up, connect your support address and start taking tickets the same day. No procurement, no implementation partner, no onboarding fee.

Free forever, not a trial

5 agents and 500 tickets a month with no expiry date, so support does not break the month the trial ends or the budget gets cut.

Numbers for your next board deck

Ticket volume, first-response and resolution times from day one - so support is something you can show, not something you estimate.

Ready for your first enterprise deal

SLA policies, multi-factor authentication and an audit trail on every ticket - the questions procurement asks before signing.

Grows when you hire

Add agent packs from your workspace as the team grows. No replatforming and no migration project at the worst possible moment.

Deflect before you hire

A knowledge base answers the repeat questions, so your first support hire is a decision you make rather than an emergency.

Free helpdesk for startups and founder-led support teams
Challenges we solve

From the founder inbox to a support function

Support sits with one person

Every request lands on a founder who is also doing five other jobs. Tickets get an owner, a status and a queue that somebody else can pick up.

Nobody knows the real volume

Hiring too early burns cash and too late burns customers. Reporting shows the actual trend before you commit to either.

Enterprise buyers ask hard questions

Response targets, access control and where data is stored come up in the first serious deal. Have the answers rather than the promises.

Tools you outgrow in a year

Free plans that hold back features force a migration exactly when you are busiest. Here the cap is capacity, never capability.

What you get

Free helpdesk for startups, complete from day one

Ticket Management

Every request gets a reference, an owner and a history.
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Email Ticketing

Keep your support address - emails become tickets automatically.
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SLA Management

Response and resolution targets you can quote in a contract.
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Reports & Analytics

Volume and response-time trends for hiring and board decisions.
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Knowledge Base

Answer the repeat questions once and deflect the rest.
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Cloud Helpdesk

Nothing to install, patch or maintain while you build the product.
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Security

Multi-factor authentication free, EU-hosted, GDPR-compliant.
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Getting started

How it works

1

Create workspace

Sign up free and have a working support portal before your next stand-up.

2

Connect support@

Point your existing support address at it - customers notice nothing.

3

Set one SLA

A single response target is enough to start. Refine it once you see real numbers.

4

Hire on evidence

Use the volume trend to decide when the first support hire is actually due.

Questions

What founders usually ask

Is it free forever, or free until we grow?

Free forever for 5 agents and 500 tickets a month, with no credit card and no expiry date. The cap is capacity - agents and ticket volume - not capability, so SLAs, reports, the knowledge base and multi-factor authentication are all included rather than held back. See pricing.

We do not know our ticket volume yet. Is 500 a month enough?

For most early-stage teams, comfortably. 500 tickets a month is roughly 25 a working day, which is more than a pre-product-market-fit company usually sees. If you pass it, you add an agent pack from your workspace - nothing stops working while you decide.

Our first enterprise customer is asking about SLAs and security. Can we answer?

Yes, and this is the usual reason startups move off a shared inbox. You get SLA policies with response and resolution targets, multi-factor authentication, role-based agent privileges and an audit trail on every ticket. Data is hosted in EU-based data centres - see the security page for what procurement usually asks.

What happens when we make our first support hire?

You invite them as an agent and they inherit the full history - every past conversation, not a handover document. Agent privileges control which departments and queues they see, so a new hire does not start with access to everything.

Can we keep our own support address?

Yes. Connect Microsoft 365 or Google Workspace and customers carry on writing to the address they already know. Replies can go out from your own domain rather than a helpdesk address, which is a Premium control.

Will we have to migrate again once we scale?

No. Growing means adding agent packs to the same workspace, not moving to a different product or a different data model. Your tickets, history and reporting continue across the change.

How is this different from the small business plan?

It is the same product and the same free plan. The difference is emphasis - if you are an established team with steady volume, helpdesk software for small business covers the same ground from the angle of running support well rather than building it from nothing.

Start free

Set support up once, before you need it

Free forever for 5 agents. No credit card, no trial clock and nothing to install.

Free foreverNo credit cardNot a 6-month trial