Support that is running this afternoon and still fits in a year. Raiseaticket is a free cloud helpdesk with ticketing, email, SLAs and reporting - free forever for 5 agents, so it does not expire the month your runway gets tight.
Sign up, connect your support address and start taking tickets the same day. No procurement, no implementation partner, no onboarding fee.
5 agents and 500 tickets a month with no expiry date, so support does not break the month the trial ends or the budget gets cut.
Ticket volume, first-response and resolution times from day one - so support is something you can show, not something you estimate.
SLA policies, multi-factor authentication and an audit trail on every ticket - the questions procurement asks before signing.
Add agent packs from your workspace as the team grows. No replatforming and no migration project at the worst possible moment.
A knowledge base answers the repeat questions, so your first support hire is a decision you make rather than an emergency.

Every request lands on a founder who is also doing five other jobs. Tickets get an owner, a status and a queue that somebody else can pick up.
Hiring too early burns cash and too late burns customers. Reporting shows the actual trend before you commit to either.
Response targets, access control and where data is stored come up in the first serious deal. Have the answers rather than the promises.
Free plans that hold back features force a migration exactly when you are busiest. Here the cap is capacity, never capability.
Sign up free and have a working support portal before your next stand-up.
Point your existing support address at it - customers notice nothing.
A single response target is enough to start. Refine it once you see real numbers.
Use the volume trend to decide when the first support hire is actually due.
Free forever for 5 agents and 500 tickets a month, with no credit card and no expiry date. The cap is capacity - agents and ticket volume - not capability, so SLAs, reports, the knowledge base and multi-factor authentication are all included rather than held back. See pricing.
For most early-stage teams, comfortably. 500 tickets a month is roughly 25 a working day, which is more than a pre-product-market-fit company usually sees. If you pass it, you add an agent pack from your workspace - nothing stops working while you decide.
Yes, and this is the usual reason startups move off a shared inbox. You get SLA policies with response and resolution targets, multi-factor authentication, role-based agent privileges and an audit trail on every ticket. Data is hosted in EU-based data centres - see the security page for what procurement usually asks.
You invite them as an agent and they inherit the full history - every past conversation, not a handover document. Agent privileges control which departments and queues they see, so a new hire does not start with access to everything.
Yes. Connect Microsoft 365 or Google Workspace and customers carry on writing to the address they already know. Replies can go out from your own domain rather than a helpdesk address, which is a Premium control.
No. Growing means adding agent packs to the same workspace, not moving to a different product or a different data model. Your tickets, history and reporting continue across the change.
It is the same product and the same free plan. The difference is emphasis - if you are an established team with steady volume, helpdesk software for small business covers the same ground from the angle of running support well rather than building it from nothing.
Free forever for 5 agents. No credit card, no trial clock and nothing to install.
Free foreverNo credit cardNot a 6-month trial