Streamline incident management, service requests, approvals, asset tracking and SLA monitoring with one centralised IT helpdesk platform - so your IT team can deliver faster, more reliable service.
Rising ticket volume overwhelms IT - capture and prioritise every request in one queue.
Email-based sign-offs cause delays - route approvals automatically to the right managers.
Issues linger without ownership - auto-assign and track incidents to fast resolution.
No single view of IT operations - dashboards surface status, SLAs and workload at a glance.
Hardware and software sprawl - keep assets linked to tickets, owners and history.
Deadlines slip unnoticed - timers and alerts keep your team ahead of every SLA.
One place for incidents, requests and approvals across your whole organisation.
Capture, prioritise and resolve incidents with full ownership and history.
Publish standard IT services so employees request exactly what they need.
Link hardware and software assets to tickets, owners and lifecycle history.
Manage change with structured requests, approvals and audit trails.
Automate routing, assignment, approvals and notifications - a premium add-on for growing IT teams.
Integrate Raiseaticket with your systems and automate workflows via the REST API.
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AI features can be integrated and tailored in a private instance - scope and models agreed per deployment. Not part of the free cloud plan.
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Automate routing, SLAs, approvals and notifications - available as a premium add-on.
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An employee submits an incident or service request via email or the portal.
The request is captured automatically as a trackable ticket.
Routing rules assign the ticket to the right technician or team.
The technician investigates, works and resolves the issue.
Where required, approvals are routed and signed off automatically.
The ticket is closed and tracked against SLA and CSAT metrics.
Grant the right access to the right people with granular roles and permissions.
Track every action with detailed, tamper-evident audit trails.
Data is encrypted in transit and at rest to keep it protected.
Sign in securely with single sign-on via Office 365 or Google Workspace - a premium add-on.
Regular backups keep your IT service data safe and recoverable.
GDPR-aligned controls help you meet your compliance obligations.
IT help desk software is the tool an IT team uses to receive, track and resolve technical requests from the rest of the organisation. Someone cannot log in, a laptop will not connect, a starter needs access to a system - each becomes a ticket with an owner, a priority and a deadline instead of a message someone has to remember.
It differs from a customer-facing help desk in who is asking rather than how it works. The requesters are colleagues, the portal is usually internal, and the measure of success is how quickly the business gets working again. The underlying machinery - an IT ticketing system, routing, SLAs, a knowledge base - is the same.
Most IT teams start because the alternative has stopped scaling. A shared IT mailbox works until two engineers pick up the same incident, or a request arrives while somebody is on leave and simply never gets answered. An IT ticketing system removes both failure modes by giving every request exactly one owner and a visible status.
What is free, and what is not. The IT help desk itself is free forever: incidents, service requests, departments and routing, SLA policies, the knowledge base and reporting, for 5 agents and 500 tickets a month with no credit card. Single sign-on, asset tracking, change requests and automation are Premium features, marked as such above. We would rather label that clearly than let you discover it later.
Yes. Raiseaticket is free forever for 5 agents and 500 tickets a month with the full core feature set, no credit card and no expiry. The cap is capacity rather than capability, which is the thing worth checking in any free IT help desk. See pricing.
An IT help desk is generally framed around fixing things - incidents, breakages, access problems. A service desk is broader: it also fulfils service requests and owns the catalogue of what can be asked for. The software overlaps almost entirely. See free service desk software.
Yes. Connect Microsoft 365 or Google Workspace and your IT address becomes the front door, so colleagues carry on emailing exactly as they do now while the tracking happens on your side.
Asset tracking is a Premium feature rather than part of the free plan. If linking hardware and software to tickets and owners is essential from day one, talk to us before you commit.
Not a certified ITIL suite. It covers what most internal IT teams use daily - a single point of contact, incident and request tracking, priorities, SLAs, knowledge base and reporting. If you need formal problem management and a full CMDB, a dedicated ITSM platform is the better fit.
Yes. Departments and agent privileges give each team its own queue and reporting inside one workspace, so IT does not see HR tickets and vice versa. See internal ticketing.
Start free in minutes - no credit card, no installation. Give your IT team one platform for incidents, requests, assets and approvals.
Free foreverNo credit cardNot a 6-month trial