Free IT help desk software for high-performing IT teams
Streamline incident management, service requests, approvals, asset tracking and SLA monitoring with one IT support ticketing system - so your IT team can deliver faster, more reliable service.
- Incident management
- Service requests
- Asset management
- SLA tracking
Common IT challenges
Growing support requests
Rising ticket volume overwhelms IT - capture and prioritise every request in one queue.
Manual approvals
Email-based sign-offs cause delays - route approvals automatically to the right managers.
Slow incident resolution
Issues linger without ownership - auto-assign and track incidents to fast resolution.
Poor visibility
No single view of IT operations - dashboards surface status, SLAs and workload at a glance.
Asset tracking difficulties
Hardware and software sprawl - keep assets linked to tickets, owners and history.
Missed SLA commitments
Deadlines slip unnoticed - timers and alerts keep your team ahead of every SLA.
Why IT teams choose Raiseaticket
Centralised IT service desk
One place for incidents, requests and approvals across your whole organisation.
Incident management
Capture, prioritise and resolve incidents with full ownership and history.
Service catalog
Publish standard IT services so employees request exactly what they need.
Asset tracking Premium
Link hardware and software assets to tickets, owners and lifecycle history.
Change requests Premium
Manage change with structured requests, approvals and audit trails.
Automation Premium
Automate routing, assignment, approvals and notifications - a premium add-on for growing IT teams.
Core IT helpdesk features
REST API Premium
Integrate Raiseaticket with your systems and automate workflows via the REST API.
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AI Integration Premium
AI features can be integrated and tailored in a private instance - scope and models agreed per deployment. Not part of the free cloud plan.
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Automation Premium
Automate routing, SLAs, approvals and notifications - available as a premium add-on.
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How to manage IT requests, end to end
Employee raises request
An employee submits an incident or service request via email or the portal.
Ticket created
The request is captured automatically as a trackable ticket.
Auto assignment
Routing rules assign the ticket to the right technician or team.
Technician resolution
The technician investigates, works and resolves the issue.
Manager approval
Where required, approvals are routed and signed off automatically.
Ticket closed
The ticket is closed and tracked against SLA and CSAT metrics.
Security & compliance
Role-based access control
Grant the right access to the right people with granular roles and permissions.
Audit logs
Track every action with detailed, tamper-evident audit trails.
Encryption
Data is encrypted in transit and at rest to keep it protected.
SSO support Premium
Sign in securely with single sign-on via Microsoft 365 or Google Workspace - a premium add-on.
Data backup
Regular backups keep your IT service data safe and recoverable.
Compliance
GDPR-aligned controls help you meet your compliance obligations.
What is IT help desk software?
IT help desk software is the tool an IT team uses to receive, track and resolve technical requests from the rest of the organisation. Someone cannot log in, a laptop will not connect, a starter needs access to a system - each becomes a ticket with an owner, a priority and a deadline instead of a message someone has to remember.
It differs from a customer-facing help desk in who is asking rather than how it works. The requesters are colleagues, the portal is usually internal, and the measure of success is how quickly the business gets working again. The underlying machinery - an IT ticketing system, routing, SLAs, a knowledge base - is the same.
Most IT teams start because the alternative has stopped scaling. A shared IT mailbox works until two engineers pick up the same incident, or a request arrives while somebody is on leave and simply never gets answered. An IT ticketing system removes both failure modes by giving every request exactly one owner and a visible status.
What is free, and what is not. The IT help desk itself is free forever: incidents, service requests, departments and routing, SLA policies, the knowledge base and reporting, for 5 agents and 500 tickets a month with no credit card. Single sign-on, asset tracking, change requests and automation are Premium features, marked as such above. We would rather label that clearly than let you discover it later.
IT help desk software, answered
Is there a genuinely free IT ticketing system?
Yes. Raiseaticket is free forever for 5 agents and 500 tickets a month with the full core feature set, no credit card and no expiry. The cap is capacity rather than capability, which is the thing worth checking in any free IT help desk. See pricing.
What is the difference between an IT help desk and a service desk?
An IT help desk is generally framed around fixing things - incidents, breakages, access problems. A service desk is broader: it also fulfils service requests and owns the catalogue of what can be asked for. The software overlaps almost entirely. See free service desk software.
Can employees raise IT tickets by email?
Yes. Connect Microsoft 365 or Google Workspace and your IT address becomes the front door, so colleagues carry on emailing exactly as they do now while the tracking happens on your side.
Does it handle asset tracking?
Asset tracking is a Premium feature rather than part of the free plan. If linking hardware and software to tickets and owners is essential from day one, talk to us before you commit.
Is this an ITIL or ITSM platform?
Not a certified ITIL suite. It covers what most internal IT teams use daily - a single point of contact, incident and request tracking, priorities, SLAs, knowledge base and reporting. If you need formal problem management and a full CMDB, a dedicated ITSM platform is the better fit.
Can IT share the workspace with HR and facilities?
Yes. Departments and agent privileges give each team its own queue and reporting inside one workspace, so IT does not see HR tickets and vice versa. See internal ticketing.
Transform your IT support operations
Start free in minutes - no credit card, no installation. Give your IT team one platform for incidents, requests, assets and approvals.
Free foreverNo credit cardNot a 6-month trial