Enterprise support isn’t just about responding to tickets - it’s about delivering measurable value, ensuring SLA compliance, and maintaining operational efficiency at scale, with real-time visibility across regions, teams, and service lines.
Raiseaticket’s Analytics & Reporting is purpose-built for enterprise needs - empowering leaders with actionable insights to make data-driven decisions, ensure governance, and continuously improve customer experience.
Get real-time analytics on the metrics that matter most:
Everything leaders need to monitor performance, manage compliance, and drive consistent service quality across a global operation.
Let users submit tickets from any page - no redirects. One lightweight script, fully brandable, with submissions following your SLA policies and team queues. Exclusive to premium plans.
Configure a 2-hour response for VIP clients and 24-hour resolution for standard customers - each segment serviced by its importance, with compliance tracked independently.
A global overview plus granular drill-downs by team, region, or service line - compare performance across geographies and allocate resources strategically.
Full customisation aligned to business KPIs - first-contact resolution, backlog trends, customer sentiment - with custom filters and widgets for what matters most.
Audit-ready reports tracking SLA adherence, escalation handling, and resolution timelines - supporting internal governance and frameworks such as GDPR and ISO service standards.
Export data in CSV, Excel, or JSON and integrate with Power BI, Google Data Studio, Tableau and more for deeper executive-level, cross-departmental analysis.
Scheduled daily, weekly, or monthly reports on SLA compliance, agent productivity, and ticket trends - delivered straight to leadership inboxes.
Every channel - including widget tickets - runs on Raiseaticket’s enterprise-grade governance and reporting framework for compliance and data protection.
Enterprises thrive on data-driven decision-making, and customer support should be no different. With Raiseaticket’s Analytics & Reporting, organisations gain the tools to:
Capacity rather than capability. The free plan is the full feature set for 5 agents and 500 tickets a month, so the limit you meet first is volume, not a missing function. Agent packs raise both limits from your workspace when you get there. See pricing.
Yes. Departments and groups give each team its own queue, its own agents and its own reporting, while you keep a view across the whole organisation. Agent privileges control who can see what.
Yes. SLA policies are set per department and priority, with their own operational hours, so a 24/7 infrastructure queue and an office-hours HR queue are measured on their own terms. See SLA management.
Report by department and group rather than only by individual. Volume per agent stops being comparable once teams handle different classes of work, whereas queue-level trends stay readable as you grow. See reports and analytics.
Yes, from the same workspace. External customer queues and internal queues for IT, HR or facilities sit alongside each other with separate visibility. See free service desk software.
Email support is included on a best-effort basis. Teams that need guaranteed response times can arrange enterprise support, and our team can also handle setup, migration and integration work. See services.
It transforms support into a strategic advantage - with real-time visibility, governance, and automated leadership reporting on our 100% free helpdesk cloud platform.
Free foreverNo credit cardNot a 6-month trial