Product
Support
In today’s enterprise landscape, customer support isn’t just about responding to tickets-it’s about delivering measurable value, ensuring SLA compliance, and maintaining operational efficiency at scale. Enterprises need real-time visibility into performance across regions, teams, and service lines.
This is where Raiseaticket’s Analytics & Reporting comes in. Purpose-built for enterprise needs, it empowers leaders with actionable insights to make data-driven decisions, ensure governance, and continuously improve customer experience.
Raiseaticket provides real-time analytics on the metrics that matter most:
Ticket volumes
SLA compliance
Resolution times
With these insights, enterprises can monitor agent performance, track customer satisfaction trends, and assess overall operational efficiency-all from a single, unified dashboard.
No two customer groups are the same, and neither are their expectations. Raiseaticket supports multiple SLA policies across teams, departments, or customer tiers. For instance, enterprises can configure:
2-hour response time for VIP clients
24-hour resolution for standard customers
This flexibility ensures each segment is serviced according to its importance, with compliance tracked independently.
Enterprises often manage global operations with distributed support teams. Raiseaticket’s performance dashboards provide both a global overview and granular drill-downs by team, region, or service line. This allows managers to compare SLA performance across geographies, identify bottlenecks, and strategically allocate resources-ensuring consistent service quality everywhere.
Every enterprise measures success differently. Raiseaticket allows full customisation of dashboards and reports with metrics aligned to business KPIs. Whether it’s first-contact resolution rates, backlog trends, or customer sentiment analysis, leaders can set up custom filters and widgets to monitor what matters most.
Compliance is non-negotiable in enterprise environments. Raiseaticket generates audit-ready reports that track SLA adherence, escalation handling, and resolution timelines. These reports support both internal governance and external regulatory frameworks such as GDPR and ISO service standards.
Raiseaticket’s analytics are not siloed. Enterprises can export data in CSV, Excel, or JSON formats and integrate with Power BI, Tableau, Google Data Studio, or other BI platforms. This enables deeper executive-level reporting and cross-departmental analysis.
Leaders don’t always have time to log in and analyse dashboards. That’s why Raiseaticket supports automated reporting, scheduled daily, weekly, or monthly. Reports covering SLA compliance, agent productivity, and ticket trends arrive directly in inboxes-ensuring leadership is always in the loop.
Enterprises thrive on data-driven decision-making, and customer support should be no different. With Raiseaticket’s Analytics & Reporting, organisations gain the tools to:
Monitor performance in real time
Manage multiple SLAs with confidence
Ensure compliance and governance
Integrate seamlessly with BI ecosystems
Deliver consistent, transparent, and optimised support experiences
Raiseaticket doesn’t just track tickets-it transforms support into a strategic advantage for enterprise growth.
Product
Support
