Elevating enterprise support with analytics & reporting
Enterprise support isn’t just about responding to tickets - it’s about delivering measurable value, ensuring SLA compliance, and maintaining operational efficiency at scale, with real-time visibility across regions, teams, and service lines.
Smarter decisions from a single, unified dashboard
Raiseaticket’s Analytics & Reporting is purpose-built for enterprise needs - empowering leaders with actionable insights to make data-driven decisions, ensure governance, and continuously improve customer experience.
Get real-time analytics on the metrics that matter most:
- Ticket volumes
- SLA compliance
- Resolution times
Enterprise-grade capabilities
Everything leaders need to monitor performance, manage compliance, and drive consistent service quality across a global operation.
Embeddable support widget
Let users submit tickets from any page - no redirects. One lightweight script, fully brandable, with submissions following your SLA policies and team queues. Exclusive to premium plans.
Portal branding & customisation
Put your own logo, colours and welcome message on the portal, run it on your own domain, and tailor the ticket submission form to the information you actually need. Exclusive to premium plans.
Multiple SLA policies
Configure a 2-hour response for VIP clients and 24-hour resolution for standard customers - each segment serviced by its importance, with compliance tracked independently.
Multi-team & multi-region dashboards
A global overview plus granular drill-downs by team, region, or service line - compare performance across geographies and allocate resources strategically.
Custom dashboards & reports
Full customisation aligned to business KPIs - first-contact resolution, backlog trends, customer sentiment - with custom filters and widgets for what matters most.
Governance & compliance reporting
Audit-ready reports tracking SLA adherence, escalation handling, and resolution timelines - supporting internal governance and frameworks such as GDPR and ISO service standards.
Seamless BI integration
Export data in CSV, Excel, or JSON and integrate with Power BI, Google Data Studio, Tableau and more for deeper executive-level, cross-departmental analysis.
Automated reporting
Scheduled daily, weekly, or monthly reports on SLA compliance, agent productivity, and ticket trends - delivered straight to leadership inboxes.
Privacy-first framework
Every channel - including widget tickets - runs on Raiseaticket’s enterprise-grade governance and reporting framework for compliance and data protection.
Support becomes a strategic advantage
Enterprises thrive on data-driven decision-making, and customer support should be no different. With Raiseaticket’s Analytics & Reporting, organisations gain the tools to:
- Monitor performance in real time
- Manage multiple SLAs with confidence
- Ensure compliance and governance
- Integrate seamlessly with BI ecosystems
- Deliver consistent, transparent, optimised support
- Turn support into an engine for enterprise growth
Scaling a helpdesk, answered
At what point does a team outgrow the free plan?
Capacity rather than capability. The free plan is the complete core helpdesk for 5 agents and 500 tickets a month, so the limit most teams meet first is volume rather than a missing function. Agent packs raise both limits from your workspace when you get there. See pricing.
Can several departments work independently?
Yes. Departments and groups give each team its own queue, its own agents and its own reporting, while you keep a view across the whole organisation. Agent privileges control who can see what.
Can different teams have different SLA targets?
Yes. SLA policies are set per department and priority, with their own operational hours, so a 24/7 infrastructure queue and an office-hours HR queue are measured on their own terms. See SLA management.
How do we keep reporting meaningful at scale?
Report by department and group rather than only by individual. Volume per agent stops being comparable once teams handle different classes of work, whereas queue-level trends stay readable as you grow. See reports and analytics.
Can we run customer support and internal support together?
Yes, from the same workspace. External customer queues and internal queues for IT, HR or facilities sit alongside each other with separate visibility. See free service desk software.
What support do we get if something goes wrong?
Email support is included on a best-effort basis. Teams that need guaranteed response times can arrange enterprise support, and our team can also handle setup, migration and integration work. See services.
Raiseaticket doesn’t just track tickets
It transforms support into a strategic advantage - with real-time visibility, governance, and automated leadership reporting on our 100% free helpdesk cloud platform.
Free foreverNo credit cardNot a 6-month trial