Turn your everyday Outlook and Microsoft 365 mailbox into a structured ticketing engine. Every customer email becomes a managed ticket - with full visibility, accountability, and workflow control.
Microsoft Office 365 is one of the most widely used tools for managing daily business operations. If your organisation already runs on Office 365, integrating it with Raiseaticket offers a seamless way to enhance your support process - you can import users as agents in a click, streamlining setup and management.
By connecting Office 365 to your email ticketing system, you unlock advanced features that simplify communication, automate workflows, and improve collaboration across your support team. Instead of sorting emails manually, incoming messages are automatically turned into actionable support tickets.
Instantly import users as support agents straight from your O365 directory.
Manage every support email in one sleek, centralised dashboard.
Turn incoming emails into tickets with zero manual effort.
Set time-bound goals for replies and resolutions - never miss a beat.
Keep customers updated and engaged at every step.
Assign, comment, and solve tickets together with shared visibility.
Track every interaction in one place for audits and follow-up.
| Feature | Why it matters |
|---|---|
| Centralised communication | One place for all customer conversations |
| Automated ticket sorting | Priority? Category? Auto-handled. |
| Enhanced accountability | Know who’s handling what - and when |
| Faster resolution times | Timely replies mean happier customers |
| Real-time collaboration | Agents never work in silos again |
| Actionable analytics | Spot bottlenecks and optimise your response strategy |
Link your Office 365 account securely in minutes.
Set ticket rules and service-level targets that fit your team.
Incoming emails become support tickets automatically.
Send each ticket to the right agent instantly.
Monitor performance and keep raising the bar.
Supercharge your helpdesk with the best of both worlds: Office 365 + email ticketing automation. Start today and streamline your entire support flow.
Free foreverNo credit cardNot a 6-month trial
Open the Microsoft Defender portal: https://security.microsoft.com.
Go to Email & collaboration › Policies & rules › Threat policies.
Under Anti-spam policies, edit the Default inbound policy.
Select Allowed senders and domains and add:
Save your changes. This globally bypasses EOP filtering for that host.
Sign in at admin.google.com (Super-admin account).
Navigate to Apps › Google Workspace › Gmail › Spam, phishing, and malware.
Under Email allowlist, click Configure.
Add:
Click Save. All mail from that address/domain will now bypass Gmail’s spam filter.