Microsoft 365 ticketing system for your Outlook inbox
Turn an Outlook inbox into a helpdesk without changing the address anyone writes to. Every customer email becomes a managed ticket - with full visibility, accountability, and workflow control.
Still managing support through a messy inbox?
Microsoft 365 is one of the most widely used tools for managing daily business operations. If your organisation already runs on Microsoft 365, integrating it with Raiseaticket offers a seamless way to enhance your support process - you can import users as agents in a click, streamlining setup and management.
By connecting Microsoft 365 to your email ticketing system, you unlock advanced features that simplify communication, automate workflows, and improve collaboration across your support team. Instead of sorting emails manually, incoming messages are automatically turned into actionable support tickets.
- No more missed requests
- No more cluttered inboxes
- Automate responses & collaborate in real time
- Clear, trackable, organised support
Microsoft 365 brings the communication power - your ticketing system brings the structure
Seamless agent onboarding
Instantly import users as support agents straight from your O365 directory.
Unified inbox
Manage every support email in one sleek, centralised dashboard.
Auto-ticket creation
Turn incoming emails into tickets with zero manual effort.
SLA tracking
Set time-bound goals for replies and resolutions - never miss a beat.
Instant notifications
Keep customers updated and engaged at every step.
Team collaboration
Assign, comment, and solve tickets together with shared visibility.
Complete records
Track every interaction in one place for audits and follow-up.
Microsoft 365 + email ticketing
| Feature | Why it matters |
|---|---|
| Centralised communication | One place for all customer conversations |
| Automated ticket sorting | Priority? Category? Auto-handled. |
| Enhanced accountability | Know who’s handling what - and when |
| Faster resolution times | Timely replies mean happier customers |
| Real-time collaboration | Agents never work in silos again |
| Actionable analytics | Spot bottlenecks and optimise your response strategy |
Five simple steps
Connect Microsoft 365
Link your Microsoft 365 account securely in minutes.
Define rules & SLAs
Set ticket rules and service-level targets that fit your team.
Auto-convert emails
Incoming emails become support tickets automatically.
Route to agents
Send each ticket to the right agent instantly.
Track & improve
Monitor performance and keep raising the bar.
Say goodbye to missed emails, manual sorting, and inbox overload
- Your team works smarter, not harder
- Your customers get faster, clearer responses
- Your entire support operation becomes measurable, scalable, and sharp
Replies go out from your domain, not ours
A common worry about a hosted helpdesk is that customers will start seeing a third-party address. They will not. Once you connect your Microsoft 365 mailbox, Raiseaticket sends through that mailbox - so every agent reply leaves from your own address, on your own mail server, exactly as though someone had replied from Outlook.
The display name your customers see is your company name followed by “Helpdesk”, and the reply lands in the same thread they were already reading.
| What the customer sees | Before you connect a mailbox | With Microsoft 365 connected |
|---|---|---|
| From address | The support address assigned at signup, on raiseaticket.com | Your own address, e.g. support@ |
| Sent through | Raiseaticket’s mail servers | your own Microsoft 365 tenant |
| SPF & DKIM | Raiseaticket’s domain | Your domain, using the records you already publish |
| Allow-listing | Worth doing - see the steps below | Not needed; the mail is already your own |
Connecting a mailbox is part of the Premium Microsoft 365 integration. Until you connect one, your tenant keeps the raiseaticket.com support address it was given at signup - which works perfectly well, and is when the allow-listing steps below are worth applying.
It’s not just an integration - it’s a transformation
Supercharge your helpdesk with the best of both worlds: Microsoft 365 + email ticketing automation. Start today and streamline your entire support flow.
Free foreverNo credit cardNot a 6-month trial
Deliverability & allow-listing
How do I add the domain to the Tenant Allow/Block List in Exchange Online?
Open the Microsoft Defender portal: https://security.microsoft.com.
Go to Email & collaboration › Policies & rules › Threat policies.
Under Anti-spam policies, edit the Default inbound policy.
Select Allowed senders and domains and add:
- Domain: raiseaticket.com
- or Address: [email protected]
Save your changes. This globally bypasses EOP filtering for that host.
How do I whitelist the domain in Gmail?
Sign in at admin.google.com (Super-admin account).
Navigate to Apps › Google Workspace › Gmail › Spam, phishing, and malware.
Under Email allowlist, click Configure.
Add:
- Address: [email protected]
- or Domain: raiseaticket.com
Click Save. All mail from that address/domain will now bypass Gmail’s spam filter.