Services
Expert help, whenever you need it
From day-one setup to data migration and integrations, our team is here to get your helpdesk running smoothly - so you can focus on delivering great support.
From day-one setup to data migration and integrations, our team is here to get your helpdesk running smoothly - so you can focus on delivering great support.
Everything you need to get up and running - and to keep improving.
Email support is available on a best-effort basis. Need enterprise support? Contact us today.
Get started effortlessly with our detailed FAQs, or let us assist you with a quick and seamless setup. For personalised assistance and Office 365 integration as your unified support inbox, feel free to contact us.
We can assist with migrating data from your current helpdesk system, or integrating with CRM, ERP or other applications. Contact us for further information.
Turn your Outlook and Microsoft 365 mailbox into a unified support inbox - every customer email becomes a managed ticket, with full SLA tracking. Learn more.
Connect Google Workspace to your helpdesk - Gmail ticketing plus built-in Google Single Sign-On for faster, more secure access. Learn more.
We host your helpdesk on your own URL with your SSL certificate, apply your logo and colours, and manage it for you. Contact us to talk it through.
In a private or dedicated instance, AI features can be integrated and tailored to your workflow - scope and models agreed per engagement. Not part of the free cloud plan. Contact us to discuss what fits.
No long procurement cycle. Tell us what you are trying to achieve and we will scope the smallest piece of work that gets you there.
Send us a note about your current setup, the mailboxes involved and anything you need to move across. We typically respond within 24 hours.
A short call to agree what is in scope, what data is involved and what a sensible cut-over looks like. You get the cost upfront, based on that scope.
Departments, groups and agent privileges, SLA policies, portal branding and your mailbox connection, set up and tested before anyone relies on it.
We walk your agents through the workspace and hand over a configured helpdesk. Email support continues, and enterprise support is available if you need guaranteed response times.
Most teams coming to Raiseaticket already have history somewhere else - a shared mailbox, a spreadsheet, or an incumbent helpdesk they have outgrown. The point of a migration is that you keep that history and your team does not lose a day to it.
What actually moves depends on what your current system can export, which is one of the first things we check. Talk to us about your setup and we will tell you honestly what is realistic.
Yes. The helpdesk itself is free forever - 5 agents and 500 tickets a month, no credit card and no time limit. Single sign-on, automation, asset management, change management and the REST API are optional premium add-ons. Services are entirely optional. See pricing for what the free plan includes.
Assisted onboarding of your workspace: departments and groups, agent roles and privileges, SLA policies, your portal and its branding, and connecting Office 365 or Google Workspace as your unified support inbox.
The aim is that your team starts on a helpdesk that is already configured for how you work, rather than a blank one.
Yes. We can move tickets and their history, contacts, agent and department structure, and knowledge base content. What is possible depends on what your current system exports, so we check that during scoping rather than promising it blind.
No. Migrations are planned around your existing channels so support keeps running, and we agree a cut-over point with you in advance rather than switching mailboxes unannounced.
Your helpdesk hosted on your own URL with your own SSL certificate, carrying your logo and colours, and managed by us. Customers see your brand rather than ours.
Email support is included with the free helpdesk on a best-effort basis. Enterprise support is for teams that need guaranteed response times rather than best effort - contact us and we will scope it around your requirements.
Yes. Alongside Microsoft 365 and Google Workspace, we can connect Raiseaticket to CRM, ERP and other business applications as part of a migration and integration engagement.
Services are quoted upfront based on the scope we agree, so there is nothing open-ended and no hidden fees. The helpdesk itself stays free regardless of whether you use any of them.
Our integrators can help with setup, migration, and Office 365 integration - ensuring a smooth transition to a better helpdesk experience.
Free foreverNo credit cardNot a 6-month trial