Organization helpdesk portal

Out-of-the-box free helpdesk portal to help streamline and organize communications between customers and support teams. Drive higher support engagement with our free helpdesk platform.

Optimise support workflows

Eliminate cluttered mailboxes and unaddressed customer requests with free helpdesk. Automate processes to increase effectiveness, a success strategy.

Data Driven Insights

Raiseaticket's free helpdesk improves your customer experiences and helps to measure your team effectiveness through data driven performance insights, strong quantifiable metrics and data summarization.

Easy to get started and operate

Our cloud-hosted, free-to-use helpdesk is simple to configure, secure, and GDPR compliant. Upgrade to our premium Office 365 unified mailbox for streamlined communication. Need help? We’re here to assist with setup and integration.

Software Advice Frontrunners for Help Desk Nov-2023

Free Ticketing Helpdesk System

Raiseaticket offers a robust, feature-rich, web-based ticketing system that is simple, intuitive, and highly customizable. This free helpdesk portal empowers businesses to deliver exceptional customer support by streamlining workflows, improving team collaboration, and enabling successful support operations.

Key Features of Raiseaticket Helpdesk

Teams and Agents

Effortlessly manage your support tickets with features designed to enhance productivity:

Assign tickets to teams or individual agents.

Add notes, attach files, update statuses, and track time spent on tickets.

Optimize your support process by tracking agent performance and ticket resolution rates.

Streamline workflows by routing tickets based on skills or groups.

Escalate issues as needed and monitor success through built-in reports.

Multiple Channels

Manage communications seamlessly across multiple channels:

Handle email and portal-originated queries in one unified system.

Leverage premium Office 365 integration for seamless support across email, portals, and more.

Deliver holistic customer support by ensuring all queries are efficiently tracked and resolved.

Support multiple email channels by adding custom addresses, enabling ticket creation from various sources to suit your organizational needs.

Multiple SLA

Ensure timely responses and resolutions with tailored Service Level Agreements (SLAs):

Define unique SLAs based on customer business hours and operational needs.

Track SLA adherence with detailed metrics, ensuring customer satisfaction.

Optimize workflows by providing timely resolutions aligned with your customers' expectations.

Real-Time Notifications

Keep teams and customers informed with instant notifications:

Receive automated, event-triggered alerts via email, Slack, and Microsoft Teams.

Ensure seamless communication for agents, administrators, and customers.

Improve efficiency by enabling real-time responses and updates for tickets.

Customer experiences are managed better with Raiseaticket.

The cloud-based free helpdesk solution that's powerful, insightful and easy to use.