Organization helpdesk portal

Out-of-the-box free helpdesk portal to help streamline and organize communications between customers and support teams. Drive higher support engagement with our free helpdesk platform.

Optimise support workflows

Eliminate cluttered mailboxes and unaddressed customer requests with free helpdesk. Automate processes to increase effectiveness, a success strategy.

Data Driven Insights

Raiseaticket's free helpdesk improves your customer experiences and helps to measure your team effectiveness through data driven performance insights, strong quantifiable metrics and data summarization.

Easy to get started and operate

Our cloud-hosted, free-to-use helpdesk is simple to configure, secure, and GDPR compliant. Upgrade to our premium Office 365 unified mailbox for streamlined communication. Need help? We’re here to assist with setup and integration.

Software Advice Frontrunners for Help Desk Nov-2023

Free Helpdesk Features

Free Ticketing Helpdesk System

A dedicated, simple and customisable best free helpdesk portal with a fully-blown, feature-packed web based ticketing system, that is simple, intuitive and easy to use. Raiseaticket's free helpdesk provides enablement around how to deliver sucessful customer support.

Teams and Agents

Effortlessly manage support tickets by assigning them to teams or agents, adding notes, attaching files, updating statuses, and tracking time. Streamline workflows by routing requests based on skills or groups and escalating as needed. Monitor success with built-in reports to track agent performance and ticket resolution, optimizing your support process.

Multiple Channels

Manage email and portal-originated communications through a unified system. For a more comprehensive solution, we offer Office 365 integration as a premium add-on, enabling seamless support across email, portal, and other channels. Free Helpdesk’s features are designed to support your business holistically, ensuring effective and successful customer support.

Multiple SLA

Customize SLAs for each customer based on their unique business hours—the specific times they operate or need support. Ensure timely ticket resolution and responses with defined SLA timeframes on the free helpdesk platform. Optimize customer satisfaction by delivering the perfect SLA for every customer with ease.

Customer experiences are managed better with Raiseaticket.

The cloud-based free helpdesk solution that's powerful, insightful and easy to use.