Simplify Support with Google Workspace + SSO Integration
Power Meets Simplicity
Google Workspace is the engine behind your business communication.
Raiseaticket is the helpdesk that makes it smarter.
Together, they create a seamless support experience - automated, secure, and insanely easy to manage.
Already using Gmail and Google Workspace? It’s time your helpdesk got the memo.
What's an Email Ticketing System?
Every time a customer emails you, your helpdesk should automatically go to work.
An email ticketing system transforms those emails into organized, trackable tickets—ensuring no request is missed, nothing gets buried, and every issue gets resolved on time.
Inbox → Ticket → Resolution → Happy Customer.
Why Integrate Google Workspace with Raiseaticket?
Here’s what happens when you connect Gmail, Google SSO, and Directory Services to Raiseaticket:
Key Benefits at a Glance
| Feature | Why It Matters |
|---|---|
| Centralized Email Handling | Convert Gmail queries into tickets-automatically |
| One-Click Agent Onboarding | Instantly import users from your Google directory |
| SSO via Google | Login with Google-no passwords, no fuss, full security |
| Smarter Collaboration | Assign, tag, and resolve across teams with shared visibility |
| Workflow Automation | Route and prioritize tickets based on category, sender, or urgency |
| Real-Time Alerts | Stay informed on ticket status, SLA breaches, or escalations |
| SLA & Performance Tracking | Monitor team performance with built-in dashboards |
How Raiseaticket Works with Google Workspace?
Connect Your Workspace
Link your Google domain to Raiseaticket in minutes.
Enable SSO so agents can log in securely with Google credentials.
Automate Ticket Creation
Emails from Gmail are instantly transformed into actionable support tickets.
Sync Your Support Team
Import Google Workspace users and assign roles in one click.
Track, Collaborate, Win
Assign, comment, and resolve—all from a shared dashboard with audit-ready transparency.
Grow Without Growing Pains
Use Google Groups to manage access, permissions, and visibility as your team scales.
Why Support Teams Love This Integration?
No more login fatigue. No more missed tickets. No more email overload.
Fast, secure access with Google SSO
Seamless Gmail-to-ticket workflow
One system for support, collaboration, and visibility
Works beautifully with the tools your team already lives in
Who’s It For?
Tech Support Teams using Google Workspace as their backbone
Healthcare & Service Providers with strict login & compliance needs
SaaS Startups & MSPs that need easy scaling and unified tools
Any org tired of email clutter and ticket chaos
Conclusion
Raiseaticket’s integration with Google Workspace and Single Sign-On delivers a secure, user-friendly, and highly efficient helpdesk environment. From faster onboarding to streamlined email management and secure access control, this integration empowers your support team to perform at their best.
Ready to Streamline Support?
Raiseaticket + Google Workspace is more than an integration-it’s a productivity boost, a security upgrade, and a workflow makeover.
No more juggling tools
No more missed messages
Just fast, smart, scalable support
Get started now or reach out for tailored onboarding and expert setup support.
Related resources
How do I whitelist the domain in Gmail?
Sign in at admin.google.com (Super-admin account).
Navigate to Apps › Google Workspace › Gmail › Spam, phishing, and malware.
Under Email allowlist, click Configure.
Add:
- Address: support@yourdomain.raiseaticket.com
- or Domain: raiseaticket.com
Click Save.
All mail from that address/domain will now bypass Gmail’s spam filter.
How do I add the domain to the Tenant Allow/Block List in Exchange online?
Open the Microsoft Defender portal: https://security.microsoft.com.
Go to Email & collaboration › Policies & rules › Threat policies.
Under Anti-spam policies, edit the Default inbound policy.
Select Allowed senders and domains and add:
- Domain: raiseaticket.com
- or Address: support@yourdomain.raiseaticket.com
Save your changes.
This globally bypasses EOP filtering for that host.
