Google Workspace is the engine behind your business communication. Raiseaticket is the helpdesk that makes it smarter - automated, secure, and insanely easy to manage. Already using Gmail? It’s time your helpdesk got the memo.
Every time a customer emails you, your helpdesk should automatically go to work. An email ticketing system transforms those emails into organised, trackable tickets - ensuring no request is missed, nothing gets buried, and every issue gets resolved on time.
Connect Gmail, Google SSO, and Directory Services to Raiseaticket and your support becomes a seamless experience: automated, secure, and effortless to run.
| Feature | Why it matters |
|---|---|
| Centralised email handling | Convert Gmail queries into tickets - automatically |
| One-click agent onboarding | Instantly import users from your Google directory |
| SSO via Google | Login with Google - no passwords, no fuss, full security |
| Smarter collaboration | Assign, tag, and resolve across teams with shared visibility |
| Workflow automation | Route and prioritise tickets by category, sender, or urgency |
| Real-time alerts | Stay informed on ticket status, SLA breaches, or escalations |
| SLA & performance tracking | Monitor team performance with built-in dashboards |
Link your Google domain in minutes and enable SSO so agents log in securely with Google credentials.
Emails from Gmail are instantly transformed into actionable support tickets.
Import Google Workspace users and assign roles in one click.
Assign, comment, and resolve from a shared dashboard with audit-ready transparency.
Use Google Groups to manage access, permissions, and visibility as your team scales.
No more login fatigue. No more missed tickets. No more email overload.
A common worry about a hosted helpdesk is that customers will start seeing a third-party address. They will not. Once you connect your Google Workspace mailbox, Raiseaticket sends through that mailbox - so every agent reply leaves from your own address, on your own mail server, exactly as though someone had replied from Gmail.
The display name your customers see is your company name followed by “Helpdesk”, and the reply lands in the same thread they were already reading.
| What the customer sees | Before you connect a mailbox | With Google Workspace connected |
|---|---|---|
| From address | The support address assigned at signup, on raiseaticket.com | Your own address, e.g. support@ |
| Sent through | Raiseaticket’s mail servers | your own Google Workspace account |
| SPF & DKIM | Raiseaticket’s domain | Your domain, using the records you already publish |
| Allow-listing | Worth doing - see the steps below | Not needed; the mail is already your own |
Connecting a mailbox is part of the Premium Google Workspace integration. Until you connect one, your tenant keeps the raiseaticket.com support address it was given at signup - which works perfectly well, and is when the allow-listing steps below are worth applying.
Raiseaticket + Google Workspace is more than an integration. No more juggling tools, no more missed messages - just fast, smart, scalable support.
Free foreverNo credit cardNot a 6-month trial
Sign in at admin.google.com (Super-admin account).
Navigate to Apps › Google Workspace › Gmail › Spam, phishing, and malware.
Under Email allowlist, click Configure.
Add:
Click Save. All mail from that address/domain will now bypass Gmail’s spam filter.
Open the Microsoft Defender portal: https://security.microsoft.com.
Go to Email & collaboration › Policies & rules › Threat policies.
Under Anti-spam policies, edit the Default inbound policy.
Select Allowed senders and domains and add:
Save your changes. This globally bypasses EOP filtering for that host.