Four practical guides to running support well: what a help desk is, how a ticketing system works, how to set service targets that hold, and how the people side fits together. Written from how Raiseaticket actually behaves, not from theory.
Read them in order for the full picture, or jump straight to the one you need.
The whole support operation: channels, the customer portal, agents and teams, service targets and reporting. Includes how a help desk differs from a service desk, and how to stand one up the same day.
Read the help desk guideThe engine underneath: how a request becomes a tracked ticket, the lifecycle it moves through from capture to close, the features that matter, and what to weigh when comparing tools.
Read the ticketing guideTurning vague promises into measurable ones: response versus resolution time, priorities, operating hours and holidays, pausing the clock fairly, and staying ahead of breaches.
Read the SLA guideThe people side: the four roles that deliver support and what each one can do, how a help desk raises quality, and the KPIs that tell you whether any of it is working.
Read the customer service guideThe guides cover the concepts. For step-by-step instructions inside your own portal, the help centre has the detail: a setup guide for configuring a new workspace, an agent guide for day-to-day work, and several hundred answered questions organised by area.
If you want to see the product rather than read about it, the product overview and pricing page set out what a free workspace includes and where the premium add-ons begin.
A free workspace takes a few minutes to set up: 5 agents, 500 tickets a month, no credit card and no trial clock.
Free foreverNo credit cardNot a 6-month trial