100% free helpdesk features
Raiseaticket offers a robust, feature-rich, web-based ticketing system that is simple, intuitive and highly customizable. Every feature on this page is part of the free plan - 5 agents and 500 tickets a month, free forever, with no credit card and no trial clock.
Several of these are what other free helpdesk plans hold back for a paid tier: SLA policies, reports and analytics, multi-factor authentication and satisfaction ratings.
To be straight about the exceptions: single sign-on, automation, asset management, change management, the REST API and AI integration are premium add-ons rather than part of the free plan. The limit is capacity, not capability.
Key features of the Raiseaticket helpdesk
Teams and Agents
Effortlessly manage your support tickets with features designed to enhance productivity:
- Assign tickets to teams or individual agents.
- Add notes, attach files, update statuses, and track time spent on tickets.
- Optimize your support process by tracking agent performance and ticket resolution rates.
- Streamline workflows by routing tickets based on skills or groups.
- Escalate issues as needed and monitor success through built-in reports.
Multiple Channels
Manage communications seamlessly across multiple channels:
- Handle email and portal-originated queries in one unified system.
- Leverage premium Microsoft 365 integration for seamless support across email, portals, and more.
- Deliver holistic customer support by ensuring all queries are efficiently tracked and resolved.
- Support multiple email channels by adding custom addresses.
Multiple SLA
Ensure timely responses and resolutions with tailored Service Level Agreements:
- Define unique SLAs based on customer business hours and operational needs.
- Track SLA adherence with detailed metrics, ensuring customer satisfaction.
- Optimize workflows by providing timely resolutions aligned with your customers' expectations.
Real-Time Notifications
Keep teams and customers informed with instant notifications:
- Receive automated, event-triggered alerts via email, Slack, and Microsoft Teams.
- Ensure seamless communication for agents, administrators, and customers.
- Improve efficiency by enabling real-time responses and updates for tickets.
Security
Security is a cornerstone of Raiseaticket's free helpdesk platform:
- Employs multi-layered protection to safeguard your data and communication.
- Follows industry-best practices to ensure secure, reliable helpdesk operations.
- Adheres to stringent security protocols, offering peace of mind for your business.
Dashboard and Reporting
Track, analyze, and optimize with a powerful dashboard:
- Access real-time insights into your support operations.
- Generate detailed reports with quantifiable metrics to evaluate performance.
- Make data-driven decisions to enhance efficiency and improve customer satisfaction.
Knowledge Base
Build a centralized repository of resources to empower agents and users:
- Create and manage how-to guides, troubleshooting tips, best practices, and FAQs.
- Guide agents to deliver optimal support by offering quick access to helpful resources.
- Improve customer self-service capabilities, reducing the load on your support team.
Any Device
Access the free cloud-based helpdesk anytime, anywhere:
- Designed with a responsive interface to work seamlessly across all devices.
- Support your remote workforce with easy browser-based access from desktops, tablets, and smartphones.
Compliance
- Offers GDPR-compliant helpdesk solutions for secure operations.
- Designed to align with ITSM (IT Service Management) best practices.
- Provides peace of mind by meeting industry compliance requirements.
Integration
- Gain a unified inbox to manage all customer emails seamlessly, ensuring no queries are missed.
- Automatically generate tickets from Microsoft 365 emails and prioritize critical requests with predefined rules.
- Enable real-time ticket assignment, shared visibility, and detailed interaction histories.
Explore each help desk feature in detail
Free helpdesk software
The complete free helpdesk: ticketing, channels, SLAs and reporting in one place.
Free service desk software
Incidents, service requests and SLAs for IT and internal service teams.
Internal ticketing system
Ticket management for requests raised by colleagues across IT, HR and facilities.
Email ticketing
Turn your Microsoft 365 or Google Workspace mailbox into a tracked support inbox.
SLA management
Response and resolution targets, operational hours and breach notifications.
Helpdesk dashboard
See open, pending and overdue work at a glance, without running a report.
Reports and analytics
Volumes, response and resolution times, and how teams are actually performing.
Cloud-based helpdesk
Nothing to install or maintain, available wherever your team works.
Agent performance
Workload, response times and resolution rates for individual agents and teams.
Enterprise support
Scaling to multiple teams, departments and higher ticket volumes.
Helpdesk best practices
Practical habits for faster responses and a better support experience.
The role of a free helpdesk
Where a free helpdesk fits, and what it realistically replaces.
Customer experience FAQs
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Customers can log in to the portal to view the status of their tickets or receive updates via email notifications.
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Enable surveys in Settings > Customer Feedback to send CSAT forms after ticket resolution.
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Personalize your portal by uploading your logo, updating colors, and customizing content in the premium version.
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Yes, Raiseaticket is mobile-friendly, allowing customers to create and track tickets on any device.
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Use the Knowledge Base feature to provide articles and FAQs, enabling customers to resolve issues independently.