Free Helpdesk Features

Ticketing Helpdesk System

A dedicated and customisable free helpdesk portal with a fully-blown, feature-packed web based ticketing system, that is simple, intuitive and easy to use. Achieve a better digital customer experience with free online helpdesk platform.

Teams and Agents

Assign tickets to teams or agents, add notes, attach files, update status and track time spent on the tickets. Route your requests by skills or groups to the appropriate channels and escalate accordingly, with effective monitoring.

Multiple Channels

Manage email and portal-originated communications through a unified system. We're constantly working to integrate other channels, such as social media, to the free helpdesk platform.

Multiple SLA

Create different SLAs for different customers following unique business hours. SLA's ensure that the support team complete a ticket in a defined amount of time on the free helpdesk platform.

Notifications

Real-time customer, agent and administrator notifications enable automated event-triggered responses on the free helpdesk portal settings. Message the support teams in the channels of Slack or Microsoft Teams.

Security

Security is our top priority. We go to great lengths to ensure your data is safe and your communications are secure within your free helpdesk portal.

Dashboard and Reporting

Track performance in real time through a powerful dashboard, accessing reporting that provides insights and with vast array of metrics, thus enabling better business decisions and improved efficiency.

Knowledge Base

Build a knowledge base repository for how-to's, troubleshooting, best practices, work examples, templates and procedural information with the knowledge base feature of the free helpdesk.

Any Device

Free cloud helpdesk portal works on any device through its reactive-based design. Raiseaticket is adaptable to any device used to access the free helpdesk platform via a web browser.

Compliance

GDPR Compliant and ITSM oriented free helpdesk. Raiseaticket follows industry standards to ensure your helpdesk operations are inline.



Control your support experience, all in one platform.

Provide support and answers on your products, services, updates, incidents and issues with your experts on our 100% free helpdesk cloud platform.


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