Helpdesk Integration with Microsoft Office 365 Mailbox

Take your helpdesk to the next level with our premium Office 365 integration. This powerful add-on seamlessly combines email and ticket management, boosting efficiency and delivering exceptional customer support. Here’s what Office 365 Mailbox integration brings to your helpdesk:

Centralized Communication: Direct all work emails into the helpdesk, ensuring no request is overlooked. Every interaction is transformed into a trackable ticket for easy follow-up.

Automated Ticket Creation: Emails from Office 365 automatically generate tickets, saving time and enabling prompt responses.

Enhanced Team Collaboration: Integrated email enables teams to view, assign, and manage inquiries within the helpdesk, fostering seamless collaboration.

Advanced SLA Tracking and Reporting: Monitor response and resolution times, set Service Level Agreements (SLAs), and generate reports for improved support performance.

Instant Customer Confirmation: Automated replies reassure customers with immediate confirmation, while your team works on resolving the issue.

Effortless Escalation and Prioritization: Automatically route high-priority clients or keywords to the appropriate team members to ensure urgent requests are handled first.

Complete Email History: Maintain a well-organized record of email communications in the ticket history for better tracking and issue resolution.

Reduced Email Overload: Consolidate multiple email threads into streamlined tickets, keeping inboxes organized and free of clutter.