100 % Free Helpdesk Features - Raiseaticket
Free Ticketing Helpdesk System
A dedicated, simple and customisable best free helpdesk portal with a fully-blown, feature-packed web based ticketing system, that is simple, intuitive and easy to use. Raiseaticket's free helpdesk provides enablement around how to deliver sucessful customer support.
Teams and Agents
Effortlessly manage support tickets by assigning them to teams or agents, adding notes, attaching files, updating statuses, and tracking time. Streamline workflows by routing requests based on skills or groups and escalating as needed. Monitor success with built-in reports to track agent performance and ticket resolution, optimizing your support process.
Multiple Channels
Manage email and portal-originated communications through a unified system. For a more comprehensive solution, we offer Office 365 integration as a premium add-on, enabling seamless support across email, portal, and other channels. Free Helpdesk’s features are designed to support your business holistically, ensuring effective and successful customer support.
Multiple SLA
Customize SLAs for each customer based on their unique business hours—the specific times they operate or need support. Ensure timely ticket resolution and responses with defined SLA timeframes on the free helpdesk platform. Optimize customer satisfaction by delivering the perfect SLA for every customer with ease.
Notifications
Get instant, real-time notifications via email, Slack, and Microsoft Teams for customers, agents, and administrators with the free Raiseaticket helpdesk portal. Empower your team with automated, event-triggered responses and seamless communication to ensure efficient support delivery.
Security
Security is our top priority. We go to great lengths to ensure your data is safe and your communications are secure within your free helpdesk portal. We follow best industry practices in order to secure with multi-layered protection.
Dashboard and Reporting
Track performance in real-time through a powerful dashboard, accessing reporting that provides insights and with the vast array of strong quantifiable metrics, thus enabling better business decisions and improved efficiency. Raiseaticket's free helpdesk helps in data-informed decisions, strategies, and workflows.
Knowledge Base
Build a knowledge base repository for how-to's, troubleshooting, best practices, work examples, templates and procedural information with the knowledge base feature of the free helpdesk. Raiseaticket free helpdesk guides agents through the optimal support option for handling their tickets and assesses the best fit for the user support needs.
Any Device
Free cloud helpdesk portal works on any device through its reactive-based design. Raiseaticket is adaptable to any device used to access the free helpdesk platform via a web browser which enables to support a remote future.
Compliance
Raiseaticket offers a GDPR-compliant, ITSM-focused free helpdesk solution. Designed to meet industry standards, it ensures your helpdesk operations are fully aligned with compliance and best practices.
Control your support experience, all in one platform.
Provide support and answers on your products, services, updates, incidents and issues with your experts on our 100% free helpdesk cloud platform.
