/* ============================================================
   SLA MANAGEMENT PAGE — /features/free-helpdesk-sla-management
   Scope  : body.sla-page, all selectors prefixed .sla-
   Follows the shared design system (Instrument Sans body +
   Mulish headings, brand blue #0302B0 / teal #01A9E0).
   Self-contained; does not affect other pages.

   Buttons use the corrected recipe used site-wide:
   border 1.5px (not 1.4 — fractional widths render ragged on
   the radius) + background-clip:padding-box (a gradient under
   a border bleeds through the antialiased edge otherwise).
   ============================================================ */

@import url('https://fonts.googleapis.com/css2?family=Instrument+Sans:wght@400;500;600;700;800&family=Mulish:wght@400;500;600;700;800&display=swap');

:root {
  --sla-blue:       #0302B0;
  --sla-teal:       #01A9E0;
  --sla-navy:       #0D1B3E;
  --sla-strong:     #212738;
  --sla-text:       #232321;
  --sla-text-mid:   #454455;
  --sla-text-light: #6B7280;
  --sla-border:     #E5E7EB;
  --sla-ff-head:    'Mulish', 'Segoe UI', system-ui, sans-serif;
  --sla-ff-body:    'Instrument Sans', 'Mulish', 'Segoe UI', sans-serif;
  --sla-max-w:      1200px;
  --sla-gutter:     24px;
  --sla-sec-py:     88px;
  --sla-ease:       cubic-bezier(.16,1,.3,1);
  --sla-grad-primary: linear-gradient(95deg, #0302B0 1.34%, #01A9E0 97.22%);
  --sla-r-pill:     9999px;
  --sla-shadow-card: 0 10px 30px rgba(16,24,40,.08), 0 2px 8px rgba(16,24,40,.04);
}

.sla-page .sla-hero *, .sla-page .sla-importance *, .sla-page .sla-how *,
.sla-page .sla-benefits *, .sla-page .sla-reviews *, .sla-page .sla-cta *,
.sla-page .sla-extra * { box-sizing: border-box; }

.sla-container {
  max-width: var(--sla-max-w);
  margin-left: auto;
  margin-right: auto;
  padding-left: var(--sla-gutter);
  padding-right: var(--sla-gutter);
}

/* ── shared type ──────────────────────────────────────── */
.sla-eyebrow {
  display: block;
  font-family: var(--sla-ff-head);
  font-size: 22px;
  font-weight: 700;
  color: var(--sla-blue);
  margin: 0 0 14px;
}
.sla-eyebrow--center { text-align: center; }

.sla-section-title {
  font-family: var(--sla-ff-head);
  font-size: 48px;
  font-weight: 700;
  line-height: 1.14;
  letter-spacing: -.02em;
  color: var(--sla-strong);
  margin: 0 0 20px;
}
.sla-section-title--center { text-align: center; }

.sla-section-body {
  font-family: var(--sla-ff-body);
  font-size: 24px;
  font-weight: 400;
  line-height: 1.55;
  color: var(--sla-text-mid);
  margin: 0;
}
.sla-section-body--center { text-align: center; }

.sla-text-cyan { color: var(--sla-teal); }

.sla-page .sla-header { max-width: 980px; margin: 0 auto 56px; }

/* ── shared buttons ───────────────────────────────────── */
.sla-btn {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  font-family: var(--sla-ff-head);
  font-size: 15px;
  font-weight: 700;
  line-height: 1;
  padding: 15px 28px;
  border-radius: var(--sla-r-pill);
  text-decoration: none;
  white-space: nowrap;
  cursor: pointer;
  transition: opacity .22s var(--sla-ease),
              box-shadow .22s var(--sla-ease),
              transform .18s var(--sla-ease);
}
.sla-btn:hover { transform: translateY(-2px); text-decoration: none; }
.sla-btn--primary {
  color: #fff;
  border: 1.5px solid #01A9E0;
  background: var(--sla-grad-primary);
  background-clip: padding-box;
}
.sla-btn--primary:hover { color: #fff; box-shadow: 0 6px 24px rgba(3,2,176,.35); opacity: .92; }
.sla-btn--white {
  color: var(--sla-blue);
  background: #fff;
  border: 1.5px solid #19182D;
  background-clip: padding-box;
}
.sla-btn--white:hover { color: var(--sla-blue); box-shadow: 0 6px 20px rgba(13,27,62,.12); }
.sla-btn__arrow { width: 18px; height: 18px; flex-shrink: 0; }
.sla-btn-group { display: flex; align-items: center; gap: 14px; flex-wrap: wrap; }

/* ── shared check bullet list ─────────────────────────── */
.sla-checks { list-style: none; margin: 0; padding: 0; }
.sla-checks li {
  position: relative;
  display: flex;
  align-items: flex-start;
  gap: 14px;
  font-family: var(--sla-ff-body);
  font-size: 19px;
  line-height: 1.5;
  color: var(--sla-text-mid);
  margin: 0 0 20px;
}
.sla-checks li:last-child { margin-bottom: 0; }
.sla-checks__ic {
  flex: none;
  width: 24px;
  height: 24px;
  margin-top: 2px;
  color: var(--sla-blue);
}
.sla-checks b, .sla-checks strong { color: var(--sla-strong); font-weight: 700; }

/* ============================================================
   SECTION 1 — HERO
   Soft mint wash, copy left, floating mock cards right.
============================================================ */
.sla-hero {
  position: relative;
  padding-top: 72px;
  padding-bottom: 72px;
  background:
    radial-gradient(1100px 620px at 88% 42%, #E4F7EC 0%, rgba(228,247,236,0) 70%),
    linear-gradient(180deg, #FFFFFF 0%, #F4FCF8 100%);
  overflow: hidden;
}
.sla-hero__inner {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 48px;
  align-items: center;
}
.sla-hero__title {
  font-family: var(--sla-ff-head);
  font-size: 60px;
  font-weight: 700;
  line-height: 1.1;
  letter-spacing: -.025em;
  color: var(--sla-strong);
  margin: 0 0 26px;
}
.sla-hero__body {
  font-family: var(--sla-ff-body);
  font-size: 22px;
  line-height: 1.65;
  color: var(--sla-text-mid);
  margin: 0;
  max-width: 560px;
}

/* hero visual — three overlapping cards */
.sla-hero__visual { position: relative; height: 520px; }
.sla-hero__card {
  position: absolute;
  border-radius: 22px;
  box-shadow: 0 18px 50px rgba(16,24,40,.13), 0 4px 12px rgba(16,24,40,.05);
}
/* top white card — audio input */
.sla-hero__card--input {
  top: 20px; right: 0;
  width: 380px;
  background: #fff;
  padding: 22px 24px 26px;
  z-index: 1;
}
.sla-hero__row { display: flex; align-items: center; justify-content: space-between; }
.sla-hero__mic {
  width: 46px; height: 46px;
  border-radius: 50%;
  background: #F1F5F9;
  display: inline-flex; align-items: center; justify-content: center;
  color: var(--sla-navy);
}
.sla-hero__rec {
  font-family: var(--sla-ff-head);
  font-size: 12px; font-weight: 800; letter-spacing: .04em;
  color: #E23D5A;
  background: #FDEEF1;
  border-radius: 8px;
  padding: 6px 10px;
}
.sla-hero__rule { height: 3px; background: var(--sla-blue); border-radius: 2px; margin: 26px 0 12px; }
.sla-hero__mono {
  font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
  font-size: 15px;
  color: #4B5563;
}
/* middle blue card — SLA Management */
.sla-hero__card--main {
  top: 168px; left: 6%;
  width: 400px;
  background: var(--sla-blue);
  padding: 26px 28px 30px;
  border-radius: 26px;
  transform: rotate(-2deg);
  z-index: 3;
  box-shadow: 0 24px 60px rgba(3,2,176,.30);
}
.sla-hero__card--main .sla-hero__ic { color: var(--sla-teal); margin-bottom: 16px; display: block; }
.sla-hero__card-title {
  font-family: var(--sla-ff-head);
  font-size: 22px; font-weight: 800;
  color: #fff;
  margin: 0 0 8px;
}
.sla-hero__card-sub {
  font-family: var(--sla-ff-body);
  font-size: 15px; line-height: 1.5;
  color: rgba(255,255,255,.72);
  margin: 0;
}
/* bottom white card — report */
.sla-hero__card--report {
  top: 300px; right: 4%;
  width: 360px;
  background: #fff;
  padding: 22px 24px 26px;
  transform: rotate(3deg);
  z-index: 2;
}
.sla-hero__file { display: flex; align-items: center; gap: 12px; margin-bottom: 18px; }
.sla-hero__file-ic {
  width: 34px; height: 34px; border-radius: 9px;
  background: #EEF0FB;
  display: inline-flex; align-items: center; justify-content: center;
  color: var(--sla-blue);
  flex: none;
}
.sla-hero__file-name {
  font-family: var(--sla-ff-head);
  font-size: 19px; font-weight: 700; color: var(--sla-strong);
}
.sla-hero__bar { height: 11px; border-radius: 6px; background: #A5A6EC; margin-bottom: 10px; }
.sla-hero__bar:nth-of-type(2) { width: 78%; }
.sla-hero__bar:nth-of-type(3) { width: 92%; }
.sla-hero__bar:last-child { margin-bottom: 0; }

/* ============================================================
   SECTION 2 — THE IMPORTANCE OF SLAs
============================================================ */
.sla-importance {
  padding-top: var(--sla-sec-py);
  padding-bottom: var(--sla-sec-py);
  background: linear-gradient(180deg, #F8FAFF 0%, #EAF4FE 55%, #DDF0FC 100%);
}
.sla-importance__cards {
  display: grid;
  grid-template-columns: 1.35fr 1fr;
  gap: 24px;
  margin-bottom: 72px;
}
.sla-card {
  border-radius: 24px;
  padding: 40px;
  box-shadow: var(--sla-shadow-card);
}
.sla-card--white { background: #fff; }
.sla-card--mint  { background: linear-gradient(160deg, #D7F7E4 0%, #EDFBF4 55%, #F7FCFF 100%); }
.sla-card__ic { color: var(--sla-blue); display: block; margin-bottom: 22px; }
.sla-card__title {
  font-family: var(--sla-ff-head);
  font-size: 26px; font-weight: 700;
  color: var(--sla-strong);
  margin: 0 0 16px;
}
.sla-card__body {
  font-family: var(--sla-ff-body);
  font-size: 19px; line-height: 1.55;
  color: var(--sla-text-mid);
  margin: 0;
}
.sla-card__body b { color: var(--sla-strong); font-weight: 700; }

.sla-importance__grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 32px;
}
.sla-mini__ic { color: var(--sla-blue); display: block; margin-bottom: 18px; }
.sla-mini__title {
  font-family: var(--sla-ff-head);
  font-size: 22px; font-weight: 700;
  color: var(--sla-strong);
  margin: 0 0 10px;
}
.sla-mini__body {
  font-family: var(--sla-ff-body);
  font-size: 18px; line-height: 1.45;
  color: var(--sla-text-mid);
  margin: 0;
}

/* ============================================================
   SECTION 3 — HOW SLAs WORK (vertical timeline)
============================================================ */
.sla-how {
  padding-top: var(--sla-sec-py);
  padding-bottom: var(--sla-sec-py);
  background: #FAFBFE;
}
.sla-timeline {
  position: relative;
  max-width: 900px;
  margin: 0 auto;
  padding-left: 8px;
}
/* the connecting rail */
.sla-timeline::before {
  content: '';
  position: absolute;
  left: 37px;
  top: 26px;
  bottom: 0;
  width: 2px;
  background: linear-gradient(180deg, #7BE0A8 0%, #6FD4D8 55%, #8FD6F5 100%);
}
.sla-step { position: relative; padding-left: 78px; padding-bottom: 54px; }
.sla-step:last-child { padding-bottom: 0; }
.sla-step__node {
  position: absolute;
  left: 8px; top: 0;
  width: 44px; height: 44px;
  border-radius: 50%;
  background: #CFF3DD;
  display: inline-flex; align-items: center; justify-content: center;
  color: var(--sla-blue);
  z-index: 1;
}
.sla-step__title {
  font-family: var(--sla-ff-head);
  font-size: 30px; font-weight: 700;
  color: var(--sla-strong);
  margin: 4px 0 18px;
  letter-spacing: -.01em;
}
.sla-step .sla-checks li { font-size: 19px; margin-bottom: 16px; }

/* ============================================================
   SECTION 4 — KEY BENEFITS
============================================================ */
.sla-benefits {
  padding-top: var(--sla-sec-py);
  padding-bottom: var(--sla-sec-py);
  background: #F1F2FE;
}
.sla-benefits__cards {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 40px;
}
.sla-bcard {
  border-radius: 26px;
  padding: 44px;
}
.sla-bcard--mint {
  background: linear-gradient(165deg, #CFF5DF 0%, #E9FBF2 55%, #F8FCFF 100%);
  box-shadow: var(--sla-shadow-card);
}
.sla-bcard--white {
  background: #fff;
  border: 1px solid #C9D6FB;
  box-shadow: var(--sla-shadow-card);
}
.sla-bcard__logo {
  width: 84px; height: 84px;
  border-radius: 20px;
  background: #fff;
  display: inline-flex; align-items: center; justify-content: center;
  margin-bottom: 28px;
  box-shadow: 0 4px 14px rgba(16,24,40,.06);
}
.sla-bcard--white .sla-bcard__logo { box-shadow: none; background: transparent; }
.sla-bcard__logo img { width: 56px; height: 56px; object-fit: contain; display: block; }
.sla-bcard__title {
  font-family: var(--sla-ff-head);
  font-size: 30px; font-weight: 700;
  color: var(--sla-strong);
  margin: 0 0 12px;
}
.sla-bcard__lead {
  font-family: var(--sla-ff-body);
  font-size: 19px; line-height: 1.5;
  color: var(--sla-text-mid);
  margin: 0 0 28px;
}

/* ============================================================
   SECTION 5 — REVIEWS / ELEVATE (alternating rows)
============================================================ */
.sla-reviews {
  padding-top: var(--sla-sec-py);
  padding-bottom: var(--sla-sec-py);
  background: #fff;
}
.sla-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 64px;
  align-items: center;
}
.sla-row + .sla-row { margin-top: 96px; }
.sla-row__title {
  font-family: var(--sla-ff-head);
  font-size: 34px; font-weight: 700;
  color: var(--sla-strong);
  margin: 0 0 12px;
  letter-spacing: -.01em;
}
.sla-row__lead {
  font-family: var(--sla-ff-body);
  font-size: 20px; line-height: 1.55;
  color: var(--sla-text-mid);
  margin: 0 0 28px;
}
/* gradient art frame — swap the inner <img> for a real product shot */
.sla-frame {
  position: relative;
  border-radius: 26px;
  padding: 40px;
  background:
    radial-gradient(420px 300px at 78% 16%, #BFE9FF 0%, rgba(191,233,255,0) 68%),
    radial-gradient(380px 300px at 88% 8%,  #66E0D0 0%, rgba(102,224,208,0) 62%),
    radial-gradient(420px 320px at 44% 92%, #77E7B8 0%, rgba(119,231,184,0) 66%),
    radial-gradient(380px 320px at 12% 22%, #B9C4FF 0%, rgba(185,196,255,0) 64%),
    #FFFFFF;
  box-shadow: 0 18px 50px rgba(16,24,40,.10), 0 2px 8px rgba(16,24,40,.04);
}
.sla-frame__inner {
  background: #fff;
  border-radius: 18px;
  padding: 22px;
  box-shadow: 0 8px 26px rgba(16,24,40,.10);
}
.sla-frame__inner img { width: 100%; height: auto; display: block; }
.sla-row--flip .sla-row__text { order: 2; }
.sla-row--flip .sla-frame      { order: 1; }

/* ============================================================
   SECTION 6 — CTA BANNER
============================================================ */
.sla-cta {
  padding-top: 76px;
  padding-bottom: 76px;
  background:
    radial-gradient(900px 520px at 4% 30%, #8FDCF2 0%, rgba(143,220,242,0) 62%),
    radial-gradient(760px 520px at 18% 96%, #B9F0DA 0%, rgba(185,240,218,0) 60%),
    linear-gradient(100deg, #CFEFF8 0%, #E4F7F4 46%, #EFFAFD 100%);
}
.sla-cta__title {
  font-family: var(--sla-ff-head);
  font-size: 48px; font-weight: 700;
  line-height: 1.12;
  letter-spacing: -.02em;
  color: var(--sla-strong);
  margin: 0 0 20px;
}
.sla-cta__body {
  font-family: var(--sla-ff-body);
  font-size: 22px; line-height: 1.6;
  color: var(--sla-text-mid);
  margin: 0 0 34px;
  max-width: 980px;
}

/* ============================================================
   CARRIED-OVER CONTENT — restyled in the same system
============================================================ */
.sla-extra {
  padding-top: var(--sla-sec-py);
  padding-bottom: var(--sla-sec-py);
  background: #fff;
}
.sla-extra--tint { background: #FAFBFE; }
.sla-extra__row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 64px;
  align-items: center;
}
.sla-extra__title {
  font-family: var(--sla-ff-head);
  font-size: 34px; font-weight: 700;
  color: var(--sla-strong);
  margin: 0 0 12px;
  letter-spacing: -.01em;
}
.sla-extra__lead {
  font-family: var(--sla-ff-body);
  font-size: 20px; line-height: 1.55;
  color: var(--sla-text-mid);
  margin: 0 0 24px;
}
.sla-extra__img img { width: 100%; height: auto; display: block; }

/* metrics grid */
.sla-metrics {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 24px;
  margin-top: 40px;
}
.sla-metric {
  display: flex;
  align-items: flex-start;
  gap: 18px;
  background: #fff;
  border: 1px solid var(--sla-border);
  border-radius: 18px;
  padding: 26px;
  box-shadow: var(--sla-shadow-card);
}
.sla-metric__ic {
  flex: none;
  width: 48px; height: 48px;
  border-radius: 12px;
  background: #EEF0FB;
  display: inline-flex; align-items: center; justify-content: center;
  color: var(--sla-blue);
  font-size: 20px;
}
.sla-metric__title {
  font-family: var(--sla-ff-head);
  font-size: 20px; font-weight: 700;
  color: var(--sla-strong);
  margin: 0 0 6px;
}
.sla-metric__body {
  font-family: var(--sla-ff-body);
  font-size: 17px; line-height: 1.5;
  color: var(--sla-text-mid);
  margin: 0;
}

/* ============================================================
   RESPONSIVE
============================================================ */
@media (max-width: 992px) {
  .sla-hero__inner       { grid-template-columns: 1fr; gap: 40px; }
  .sla-hero__visual      { height: 460px; }
  .sla-importance__cards { grid-template-columns: 1fr; }
  .sla-importance__grid  { grid-template-columns: repeat(2, 1fr); gap: 28px; }
  .sla-benefits__cards   { grid-template-columns: 1fr; gap: 28px; }
  .sla-row, .sla-extra__row { grid-template-columns: 1fr; gap: 36px; }
  .sla-row + .sla-row    { margin-top: 56px; }
  .sla-row--flip .sla-row__text { order: 1; }
  .sla-row--flip .sla-frame     { order: 2; }
  .sla-metrics           { grid-template-columns: 1fr; }
}

@media (max-width: 768px) {
  :root { --sla-sec-py: 60px; }
  .sla-hero            { padding-top: 48px; padding-bottom: 48px; }
  .sla-hero__title     { font-size: 38px; }
  .sla-hero__body      { font-size: 18px; }
  .sla-eyebrow         { font-size: 18px; }
  .sla-section-title   { font-size: 30px; }
  .sla-section-body    { font-size: 18px; }
  .sla-page .sla-header { margin-bottom: 36px; }

  /* hero cards stop overlapping — stack them so nothing clips */
  .sla-hero__visual    { height: auto; display: flex; flex-direction: column; gap: 16px; }
  .sla-hero__card      { position: static; width: 100% !important; transform: none !important; }
  .sla-hero__card--main { box-shadow: 0 14px 34px rgba(3,2,176,.26); }

  .sla-importance__grid { grid-template-columns: 1fr; gap: 26px; }
  .sla-card, .sla-bcard { padding: 28px; }
  .sla-card__title      { font-size: 22px; }
  .sla-bcard__title, .sla-row__title, .sla-extra__title { font-size: 26px; }
  .sla-step__title      { font-size: 24px; }
  .sla-step             { padding-left: 62px; padding-bottom: 40px; }
  .sla-step__node       { width: 38px; height: 38px; left: 4px; }
  .sla-timeline::before { left: 23px; }
  .sla-checks li        { font-size: 17px; margin-bottom: 14px; }
  .sla-frame            { padding: 22px; }
  .sla-cta__title       { font-size: 30px; }
  .sla-cta__body        { font-size: 18px; }
  .sla-btn-group        { flex-direction: column; align-items: stretch; }
  .sla-btn              { justify-content: center; }
}