/* ============================================================
   KNOWLEDGE BASE PAGE — /helpdesk-knowledgebase
   Scope  : body.kb-page, all selectors prefixed .kb-
   Follows the shared design system (Instrument Sans body +
   Mulish headings, brand blue #0302B0 / teal #01A9E0), same
   family as sla-redesign.css / reports-redesign.css. Self-
   contained; does not affect other pages.

   Buttons use the corrected site-wide recipe:
   border 1.5px + background-clip:padding-box.
   ============================================================ */

@import url('https://fonts.googleapis.com/css2?family=Instrument+Sans:wght@400;500;600;700;800&family=Mulish:wght@400;500;600;700;800&display=swap');

:root {
  --kb-blue:       #0302B0;
  --kb-teal:       #01A9E0;
  --kb-navy:       #0D1B3E;
  --kb-strong:     #212738;
  --kb-text:       #232321;
  --kb-text-mid:   #454455;
  --kb-text-light: #6B7280;
  --kb-border:     #E5E7EB;
  --kb-ff-head:    'Mulish', 'Segoe UI', system-ui, sans-serif;
  --kb-ff-body:    'Instrument Sans', 'Mulish', 'Segoe UI', sans-serif;
  --kb-max-w:      1200px;
  --kb-gutter:     24px;
  --kb-sec-py:     88px;
  --kb-ease:       cubic-bezier(.16,1,.3,1);
  --kb-grad-primary: linear-gradient(95deg, #0302B0 1.34%, #01A9E0 97.22%);
  --kb-r-pill:     9999px;
  --kb-shadow-card: 0 10px 30px rgba(16,24,40,.08), 0 2px 8px rgba(16,24,40,.04);
}

.kb-page .kb-hero *, .kb-page .kb-why *, .kb-page .kb-setup *,
.kb-page .kb-tips *, .kb-page .kb-cta * { box-sizing: border-box; }

.kb-container {
  max-width: var(--kb-max-w);
  margin-left: auto;
  margin-right: auto;
  padding-left: var(--kb-gutter);
  padding-right: var(--kb-gutter);
}

/* ── shared type ──────────────────────────────────────── */
.kb-eyebrow {
  display: block;
  font-family: var(--kb-ff-head);
  font-size: 22px;
  font-weight: 700;
  color: var(--kb-blue);
  margin: 0 0 14px;
}
.kb-eyebrow--center { text-align: center; }

.kb-section-title {
  font-family: var(--kb-ff-head);
  font-size: 44px;
  font-weight: 700;
  line-height: 1.14;
  letter-spacing: -.02em;
  color: var(--kb-strong);
  margin: 0 0 18px;
}
.kb-section-title--center { text-align: center; }

.kb-section-body {
  font-family: var(--kb-ff-body);
  font-size: 22px;
  font-weight: 400;
  line-height: 1.55;
  color: var(--kb-text-mid);
  margin: 0;
}
.kb-section-body--center { text-align: center; }
.kb-section-body b, .kb-section-body strong { color: var(--kb-strong); font-weight: 700; }

.kb-text-cyan { color: var(--kb-teal); }

.kb-page .kb-header { max-width: 940px; margin: 0 auto 56px; }

/* ── shared buttons ───────────────────────────────────── */
.kb-btn {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  font-family: var(--kb-ff-head);
  font-size: 15px;
  font-weight: 700;
  line-height: 1;
  padding: 15px 28px;
  border-radius: var(--kb-r-pill);
  text-decoration: none;
  white-space: nowrap;
  cursor: pointer;
  transition: opacity .22s var(--kb-ease),
              box-shadow .22s var(--kb-ease),
              transform .18s var(--kb-ease);
}
.kb-btn:hover { transform: translateY(-2px); text-decoration: none; }
.kb-btn--primary {
  color: #fff;
  border: 1.5px solid #01A9E0;
  background: var(--kb-grad-primary);
  background-clip: padding-box;
}
.kb-btn--primary:hover { color: #fff; box-shadow: 0 6px 24px rgba(3,2,176,.35); opacity: .92; }
.kb-btn--white {
  color: var(--kb-blue);
  background: #fff;
  border: 1.5px solid #19182D;
  background-clip: padding-box;
}
.kb-btn--white:hover { color: var(--kb-blue); box-shadow: 0 6px 20px rgba(13,27,62,.12); }
.kb-btn__arrow { width: 18px; height: 18px; flex-shrink: 0; }
.kb-btn-group { display: flex; align-items: center; gap: 14px; flex-wrap: wrap; }

/* ── shared check bullet list ─────────────────────────── */
.kb-checks { list-style: none; margin: 0; padding: 0; }
.kb-checks li {
  position: relative;
  display: flex;
  align-items: flex-start;
  gap: 14px;
  font-family: var(--kb-ff-body);
  font-size: 19px;
  line-height: 1.5;
  color: var(--kb-text-mid);
  margin: 0 0 16px;
}
.kb-checks li:last-child { margin-bottom: 0; }
.kb-checks__ic { flex: none; width: 24px; height: 24px; margin-top: 2px; color: var(--kb-blue); }
.kb-checks b, .kb-checks strong { color: var(--kb-strong); font-weight: 700; }

/* nested plain sub-list (categories, sample structure) */
.kb-sublist { list-style: none; margin: 10px 0 0; padding: 0 0 0 4px; }
.kb-sublist li {
  position: relative;
  padding-left: 20px;
  font-family: var(--kb-ff-body);
  font-size: 18px;
  line-height: 1.5;
  color: var(--kb-text-mid);
  margin: 0 0 8px;
}
.kb-sublist li::before {
  content: '';
  position: absolute;
  left: 2px; top: 12px;
  width: 5px; height: 5px;
  border-radius: 50%;
  background: var(--kb-text-light);
}
.kb-sublist b { color: var(--kb-strong); font-weight: 700; }
.kb-sub-label { font-family: var(--kb-ff-body); font-size: 18px; color: var(--kb-text-mid); margin: 14px 0 0; }

/* ============================================================
   SECTION 1 — HERO
============================================================ */
.kb-hero {
  position: relative;
  padding-top: 72px;
  padding-bottom: 72px;
  background:
    radial-gradient(1100px 620px at 88% 42%, #E4F7EC 0%, rgba(228,247,236,0) 70%),
    linear-gradient(180deg, #FFFFFF 0%, #F4FCF8 100%);
  overflow: hidden;
}
.kb-hero__inner {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 48px;
  align-items: center;
}
.kb-hero__title {
  font-family: var(--kb-ff-head);
  font-size: 58px;
  font-weight: 700;
  line-height: 1.1;
  letter-spacing: -.025em;
  color: var(--kb-strong);
  margin: 0 0 26px;
}
.kb-hero__body {
  font-family: var(--kb-ff-body);
  font-size: 21px;
  line-height: 1.65;
  color: var(--kb-text-mid);
  margin: 0;
  max-width: 560px;
}
.kb-hero__body b, .kb-hero__body strong { color: var(--kb-strong); font-weight: 700; }
.kb-hero__body + .kb-hero__body { margin-top: 16px; }

/* hero visual — two overlapping cards */
.kb-hero__visual { position: relative; height: 460px; }
.kb-hero__card {
  position: absolute;
  border-radius: 22px;
  box-shadow: 0 18px 50px rgba(16,24,40,.13), 0 4px 12px rgba(16,24,40,.05);
}
/* top white card — query bar */
.kb-hero__card--query {
  top: 28px; right: 2%;
  width: 380px;
  background: #fff;
  padding: 22px 24px 26px;
  z-index: 1;
}
.kb-hero__row { display: flex; align-items: center; justify-content: space-between; }
.kb-hero__mic {
  width: 46px; height: 46px;
  border-radius: 50%;
  background: #F1F5F9;
  display: inline-flex; align-items: center; justify-content: center;
  color: var(--kb-navy);
}
.kb-hero__live {
  font-family: var(--kb-ff-head);
  font-size: 12px; font-weight: 800; letter-spacing: .04em;
  color: #E23D5A;
  background: #FDEEF1;
  border-radius: 8px;
  padding: 6px 10px;
}
.kb-hero__rule { height: 3px; background: var(--kb-blue); border-radius: 2px; margin: 26px 0 12px; }
.kb-hero__mono {
  font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
  font-size: 15px;
  color: #4B5563;
}
/* main blue card — article */
.kb-hero__card--article {
  top: 200px; left: 6%;
  width: 400px;
  background: var(--kb-blue);
  padding: 26px 28px 30px;
  border-radius: 26px;
  transform: rotate(-2deg);
  z-index: 2;
  box-shadow: 0 24px 60px rgba(3,2,176,.30);
}
.kb-hero__card--article .kb-hero__ic { color: var(--kb-teal); margin-bottom: 16px; display: block; }
.kb-hero__card-title {
  font-family: var(--kb-ff-head);
  font-size: 22px; font-weight: 800;
  color: #fff;
  margin: 0 0 8px;
}
.kb-hero__card-sub {
  font-family: var(--kb-ff-body);
  font-size: 15px; line-height: 1.5;
  color: rgba(255,255,255,.72);
  margin: 0;
}

/* ============================================================
   SECTION 2 — WHY A KB IS A GAME-CHANGER (3 cards)
============================================================ */
.kb-why {
  padding-top: var(--kb-sec-py);
  padding-bottom: var(--kb-sec-py);
  background: linear-gradient(180deg, #F8FAFF 0%, #EAF4FE 55%, #DDF0FC 100%);
}
.kb-why__grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 28px;
}
.kb-card {
  background: #fff;
  border: 1px solid #E3EAFB;
  border-radius: 22px;
  padding: 36px 32px;
  box-shadow: var(--kb-shadow-card);
}
.kb-card__logo {
  width: 66px; height: 66px;
  border-radius: 16px;
  display: inline-flex; align-items: center; justify-content: center;
  margin-bottom: 26px;
  background: linear-gradient(150deg, #C7F0E6 0%, #8FC9F3 100%);
}
.kb-card__logo img { width: 40px; height: 40px; object-fit: contain; display: block; }
.kb-card__logo svg { width: 40px; height: 40px; display: block; }
.kb-card__title {
  font-family: var(--kb-ff-head);
  font-size: 26px; font-weight: 700;
  color: var(--kb-blue);
  margin: 0 0 12px;
  line-height: 1.2;
}
.kb-card__body {
  font-family: var(--kb-ff-body);
  font-size: 19px; line-height: 1.5;
  color: var(--kb-text-mid);
  margin: 0;
}

/* ============================================================
   SECTION 3 — SETTING UP (timeline) + callout
============================================================ */
.kb-setup {
  padding-top: var(--kb-sec-py);
  padding-bottom: var(--kb-sec-py);
  background: #FAFBFE;
}
.kb-timeline {
  position: relative;
  max-width: 920px;
  margin: 0 auto;
  padding-left: 8px;
}
.kb-timeline::before {
  content: '';
  position: absolute;
  left: 29px; top: 26px; bottom: 0;
  width: 2px;
  background: linear-gradient(180deg, #7BE0A8 0%, #6FD4D8 55%, #8FD6F5 100%);
}
.kb-step { position: relative; padding-left: 78px; padding-bottom: 54px; }
.kb-step:last-child { padding-bottom: 0; }
.kb-step__node {
  position: absolute;
  left: 8px; top: 0;
  width: 44px; height: 44px;
  border-radius: 50%;
  background: #CFF3DD;
  display: inline-flex; align-items: center; justify-content: center;
  color: var(--kb-blue);
  z-index: 1;
}
.kb-step__title {
  font-family: var(--kb-ff-head);
  font-size: 30px; font-weight: 700;
  color: var(--kb-strong);
  margin: 4px 0 18px;
  letter-spacing: -.01em;
}

/* highlight callout — "See the difference in ticket volume" */
.kb-callout {
  max-width: 920px;
  margin: 64px auto 0;
  border-radius: 24px;
  padding: 40px 44px;
  background: linear-gradient(135deg, #D7F7E4 0%, #E8F6FB 55%, #DCEBFF 100%);
}
.kb-callout__title {
  font-family: var(--kb-ff-head);
  font-size: 28px; font-weight: 700;
  color: var(--kb-strong);
  margin: 0 0 20px;
}
.kb-callout__row {
  font-family: var(--kb-ff-body);
  font-size: 19px; line-height: 1.55;
  color: var(--kb-text-mid);
  margin: 0 0 14px;
}
.kb-callout__row b { color: var(--kb-strong); font-weight: 700; }
.kb-callout__row:last-child { margin-bottom: 0; }

/* ============================================================
   SECTION 4 — PRO TIPS (4-column icon grid)
============================================================ */
.kb-tips {
  padding-top: var(--kb-sec-py);
  padding-bottom: var(--kb-sec-py);
  background:
    radial-gradient(600px 380px at 8% 62%, #CFE7FF 0%, rgba(207,231,255,0) 66%),
    radial-gradient(560px 380px at 92% 66%, #CFE7FF 0%, rgba(207,231,255,0) 62%),
    #FFFFFF;
}
.kb-tips__grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 32px;
}
.kb-tip__ic { color: var(--kb-blue); display: block; margin-bottom: 18px; }
.kb-tip__title {
  font-family: var(--kb-ff-head);
  font-size: 22px; font-weight: 700;
  color: var(--kb-strong);
  margin: 0 0 10px;
  line-height: 1.2;
}
.kb-tip__body {
  font-family: var(--kb-ff-body);
  font-size: 18px; line-height: 1.45;
  color: var(--kb-text-mid);
  margin: 0;
}

/* ============================================================
   SECTION 5 — CTA BANNER
============================================================ */
.kb-cta {
  padding-top: 76px;
  padding-bottom: 76px;
  background:
    radial-gradient(900px 520px at 4% 30%, #8FDCF2 0%, rgba(143,220,242,0) 62%),
    radial-gradient(760px 520px at 18% 96%, #B9F0DA 0%, rgba(185,240,218,0) 60%),
    linear-gradient(100deg, #CFEFF8 0%, #E4F7F4 46%, #EFFAFD 100%);
}
.kb-cta__title {
  font-family: var(--kb-ff-head);
  font-size: 48px; font-weight: 700;
  line-height: 1.12;
  letter-spacing: -.02em;
  color: var(--kb-strong);
  margin: 0 0 20px;
}
.kb-cta__body {
  font-family: var(--kb-ff-body);
  font-size: 21px; line-height: 1.6;
  color: var(--kb-text-mid);
  margin: 0 0 20px;
  max-width: 940px;
}
.kb-cta__body b { color: var(--kb-strong); font-weight: 700; }
.kb-cta__body:last-of-type { margin-bottom: 34px; }

/* ============================================================
   RESPONSIVE
============================================================ */
@media (max-width: 992px) {
  .kb-hero__inner { grid-template-columns: 1fr; gap: 40px; }
  .kb-hero__visual { height: 420px; }
  .kb-why__grid  { grid-template-columns: 1fr; gap: 24px; }
  .kb-tips__grid { grid-template-columns: repeat(2, 1fr); gap: 28px; }
}

@media (max-width: 768px) {
  :root { --kb-sec-py: 60px; }
  .kb-hero            { padding-top: 48px; padding-bottom: 48px; }
  .kb-hero__title     { font-size: 36px; }
  .kb-hero__body      { font-size: 18px; }
  .kb-eyebrow         { font-size: 18px; }
  .kb-section-title   { font-size: 29px; }
  .kb-section-body    { font-size: 18px; }
  .kb-page .kb-header { margin-bottom: 36px; }

  /* hero cards stop overlapping — stack so nothing clips */
  .kb-hero__visual    { height: auto; display: flex; flex-direction: column; gap: 16px; }
  .kb-hero__card      { position: static; width: 100% !important; transform: none !important; }
  .kb-hero__card--article { box-shadow: 0 14px 34px rgba(3,2,176,.26); }

  .kb-tips__grid      { grid-template-columns: 1fr; gap: 26px; }
  .kb-card            { padding: 28px; }
  .kb-card__title, .kb-step__title, .kb-callout__title { font-size: 24px; }
  .kb-step            { padding-left: 62px; padding-bottom: 40px; }
  .kb-step__node      { width: 38px; height: 38px; left: 4px; }
  .kb-timeline::before { left: 23px; }
  .kb-checks li       { font-size: 17px; margin-bottom: 14px; }
  .kb-callout         { padding: 28px 24px; }
  .kb-cta__title      { font-size: 30px; }
  .kb-cta__body       { font-size: 18px; }
  .kb-btn-group       { flex-direction: column; align-items: stretch; }
  .kb-btn             { justify-content: center; }
}