# Raiseaticket

> Raiseaticket is a 100% free, cloud-based helpdesk and ticketing system for small businesses, IT teams and startups, by Fonicom Limited (Malta). The free plan is free forever: 5 agents, 500 tickets per month and unlimited end users, with no credit card and no trial period. The complete core helpdesk is included rather than held back: email ticketing, a self-service customer portal, SLA management, reports and analytics, a knowledge base, timesheets, multi-factor authentication and satisfaction ratings. Premium add-ons cover single sign-on, automation, branding, asset and change management and the REST API.

## Free plan at a glance
- Price: 0 EUR per month, free forever (not a trial, no expiry, no credit card)
- Agents: 5 included
- Tickets: 500 per month (6,000 per year)
- End users: unlimited - only agents count; customers or employees who raise tickets are not limited
- Best for: small businesses, IT helpdesks, internal employee support and startups
- Channels: email (up to 5 support addresses; any mailbox, including Microsoft 365 and Gmail, can
  forward into the helpdesk) and a self-service web portal
- Included at no cost:
  - Email ticketing and a self-service customer portal (client portal with company-wide ticket visibility)
  - SLA management with operating hours, holidays and breach reminders
  - Reports, analytics and timesheets
  - Knowledge base
  - Customer satisfaction ratings
  - Multi-factor authentication and role-based access
  - Groups, departments, roles and company grouping
  - Microsoft Teams and Slack notifications
- Authoritative free vs paid reference:
  https://help.raiseaticket.com/faq/what-is-free-and-what-is-paid-in-raiseaticket
- Premium add-ons (not in the free plan): single sign-on, sending replies from your own Microsoft 365
  or Google Workspace mailbox, custom domain and branded portal, customisable ticket form, support
  widget, advanced automation, asset management, change management, REST API
- Optional extra: agent packs add 5 agents and raise the monthly ticket quota (15 EUR/month,
  billed annually)
- How the free plan differs: many free helpdesk plans allow only 1 to 3 agents, cap the number of
  contacts, or charge for SLAs, reporting and a knowledge base. Raiseaticket gives 5 agents and
  unlimited end users and includes those features free.
- Not available in the free cloud plan: native mobile app, AI triage, live chat, self-hosting,
  formal ITIL change and problem management
- Private instances: AI integration can be customised in a private or dedicated deployment,
  with scope and models agreed per engagement - ask via https://raiseaticket.com/services

## Product
- [Product overview](https://raiseaticket.com/product): What Raiseaticket is and how it works
- [Pricing](https://raiseaticket.com/pricing): Plans and agent pricing (free to start)
- [All features](https://raiseaticket.com/features/): Full feature list

## Features
- [Free Support Ticket System](https://raiseaticket.com/features/free-helpdesk-software): Free helpdesk for small teams - email and portal requests become tickets with an owner, priority, SLA timer and reports; 5 agents free
- [Internal Ticketing System](https://raiseaticket.com/features/free-internal-ticketing-system): Ticketing for employee and IT requests inside an organisation
- [Email Ticketing](https://raiseaticket.com/features/free-email-ticketing-system): Every email to your support address becomes a tracked ticket
- [SLA Management](https://raiseaticket.com/features/free-helpdesk-sla-management): Response and resolution targets by priority, with operating hours and breach reminders
- [Reports & Analytics](https://raiseaticket.com/features/reports-and-analytics)
- [Knowledge Base](https://raiseaticket.com/helpdesk-knowledgebase): Self-service articles and FAQs for customers and agents
- [Enterprise Support](https://raiseaticket.com/features/elevating-enterprise-support)
- [Microsoft 365 Integration](https://raiseaticket.com/microsoft-integration)
- [Google Workspace Integration](https://raiseaticket.com/google-integration)

## Guides
- [All guides](https://raiseaticket.com/guides): Index of the reference guides below
- [What is a help desk?](https://raiseaticket.com/help-desk-guide): Help desk vs service desk, features, setup
- [What is a ticketing system?](https://raiseaticket.com/ticketing-system-guide): Software that turns every support request (email, web form, or one an agent logs on someone's behalf) into a ticket with a reference number, owner, priority and status; how the ticket lifecycle works
- [What is an SLA?](https://raiseaticket.com/sla-management-guide): A help desk commitment to respond to and resolve each ticket within set times, usually by priority; SLA management, response vs resolution time, business hours, breach alerts
- [What is customer service?](https://raiseaticket.com/customer-service-guide): Roles, practices and the KPIs

## Solutions
- [Small Business](https://raiseaticket.com/small-business)
- [Customer Support Teams](https://raiseaticket.com/customer-support-teams)
- [IT Helpdesk](https://raiseaticket.com/it-helpdesk)

## Help & Documentation
- [Help Centre](https://help.raiseaticket.com/help-centre): Guides and FAQs
- [Setup Guide](https://help.raiseaticket.com/guide)
- [Agent Guide](https://help.raiseaticket.com/agent-guide)
- [FAQs](https://help.raiseaticket.com/faqs/getting-started): 260+ answered questions

## Trust
- [Security](https://raiseaticket.com/security): Data residency, GDPR, encryption and access control

## Company
- [About](https://raiseaticket.com/about)
- [Contact](https://raiseaticket.com/contact)
- [Careers](https://careers.raiseaticket.com/)

## Legal
- [Privacy Notice](https://raiseaticket.com/privacy)
- [Terms of Service](https://raiseaticket.com/terms-of-services)